Resources

In today's competitive healthcare landscape, patient experience is no longer a "nice to have," it's a fundamental pillar of success. But what's the quickest, most effective way to get a program up and running? Read to find out.

The healthcare industry is facing a relentless storm: cyber attacks. What's causing the uptick? Why healthcare? And what should your org be doing to address the issue?

The last few months have been busy. We’re not just making crucial tweaks to existing products, but laying foundations for some of the really incredible updates and launches we have slated for later in the first half of the year. Here’s what we’ve been up to and a peek at what’s to come.

How are DSOs managing staffing shortages? Here are some tactics they're employing.

From AI-powered diagnosis tools to sleek patient portals, let's explore some of the hottest technology trends transforming the way specialty care is delivered.

A quick look at some of Swell's newest features including big updates to our reporting, our web chat functionality, as well as the ability to send video links.

From staff shortages to the ongoing challenges of COVID-19, the industry has been stretched thin. As we turn our eyes to 2024, it's crucial to analyze the key trends and challenges that will shape the future of healthcare.

So many practices focus on outcomes and the clinic side, that they forget some of the nuances that are crucial for an overall great patient experience.

Picture this: a healthcare experience where every patient's voice matters, where concerns are addressed promptly, and where improvements are driven by real insights. Sounds like a dream, right? Well, dream no more...

With a growing demand for healthcare services and a shortage of skilled professionals, the issue of retention has taken center stage.

In this piece, we’ll explore why patient comms are so critical for patient satisfaction, then look at a few individual tools any practice would be wise to adopt.

While medical professionals strive to provide the best care, it's easy to neglect one essential aspect of the whole process: gathering feedback.

Swell’s latest product, Patient Experience, is now accepting beta participants.