AI-powered orthopedic reputation management and patient experience platform, built for multi-location practices
Swell is the reputation management and patient experience platform for orthopedics practices and groups. The Swell agent reads every review across Google, Healthgrades, and the directories patients actually use. It drafts on-brand, HIPAA-compliant responses for one-click approval. It clusters post-op feedback by provid
What does Swell do for orthopedics practices?
Swell is the reputation management and patient experience platform for orthopedics practices and groups. It captures reviews, monitors ratings across every location, and drafts responses from one dashboard.
How does Swell help orthopedics groups get more reviews?
Swell automatically invites every patient to leave a review after their visit, then routes feedback to the right manager. Groups on Swell average 5× more reviews and a 4.92 star rating.
Is Swell HIPAA compliant?
Yes. Swell is HIPAA compliant and SOC 2 Type II certified. It drafts responses that respect patient privacy and flags anything that needs a human before it's posted.
Does Swell work across multiple orthopedics locations?
Yes. Swell rolls every review, survey, and rating up by location and provider, so a multi-location orthopedics group manages its entire online reputation in one place.
How quickly can a practice get started with Swell?
Most groups are live in days, not months. Swell connects to your existing systems, imports your locations, and starts inviting patients to leave reviews right away.
What orthopedic reputation management looks like when one agent runs it
The Swell agent reads every review across Google, Healthgrades, and the directories patients actually use. It drafts on-brand, HIPAA-compliant responses for one-click approval. It clusters post-op feedback by provider, procedure, and location, then tells your team exactly what to fix. Your office managers stop chasing reviews. Regional leaders see which clinic to coach this week. Patients see a practice that looks as good online as it is in the exam room.
What is orthopedic reputation management, and why does it look different at scale?
Orthopedic reputation management is the work of generating, monitoring, and responding to patient reviews and feedback across every location and provider in a group. At ten clinics it's a coordinator's job. At fifty it's impossible by hand. Reviews land overnight, post-op surveys pile up, and a single bad week at one surgery center can drag the whole brand's local search ranking down.
Swell runs the motion end to end. Review invites go out after the appointment through the EHR or PMS. Responses are drafted before the morning huddle. Open-ended comments cluster by provider and procedure so a regional director sees which surgeon to celebrate and which clinic to coach. Nothing waits on a person who already has a full schedule.
“Quick visit, the whole team was kind.”
Review generation for orthopedic surgeons, without the manual chase
Most orthopedic groups know their best surgeons deserve better online reputations than they have. The reviews exist in the exam room — they just never make it to Google. Swell closes that gap. The agent triggers a text invite after the appointment, drafts the reply when the review posts, and routes anything that mentions safety, billing, or a specific provider concern to the right manager before it escalates.
Multi-location groups using Swell see 5x more reviews and 1,000% more review responses, with a 4.92 average star rating across 12,000+ locations. As a Google review API partner, Swell delivers higher deliverability and faster review velocity than horizontal tools retrofitted for healthcare.
“Front desk was great, results came fast.”
“Booked after reading the reviews.”
Post-op orthopedic patient feedback that surfaces problems before ratings do
The orthopedic patient experience platform runs from the consult through recovery. Swell sends a survey after the consult, another after the procedure, and a post-op check-in timed to the recovery window for the procedure code. Open-ended answers cluster automatically by provider, location, and procedure type, so a wait-time problem at one surgery center or a discharge-instructions gap with one PA shows up in the weekly digest before it shows up on Google.
When a survey score drops, the agent opens a ticket, assigns it to the right manager, and tracks it to resolution with a follow-up SLA. Nothing falls through the cracks, and no patient concern dies in an inbox.
survey +1 day
survey +2 days
same-day
+3 days
Catch retention risk by clinic and role, before it hits Glassdoor
Orthopedic clinics live or die on staff continuity. A surgical tech walking out in Q3 costs more than a year of marketing. Swell runs anonymous pulse surveys across every location, then detects which clinics, departments, and roles are drifting toward turnover. Marketing leaders see where ratings will dip next quarter. HR leaders see where to intervene this week. Both are looking at the same data, six months earlier than they would have otherwise.
“Long wait at check-in.”
Private follow-up sent
Before it hit Google
Orthopedic specialties we support
Swell works across the full orthopedic landscape.
Benchmarks, survey timing, and procedure-code-based feedback triggers are tuned to each specialty, not bolted on from a generalist tool.
The patient feedback software multi-location orthopedic practices actually run on
Patient feedback software for orthopedic practices has to do three things at once: generate enough reviews to move local search, capture honest post-op feedback before patients post it publicly, and roll all of it up so a regional director can see which clinic needs help this week. Swell does all three on one data layer.
Multi-location orthopedic practice software lives or dies on hierarchy. Swell's region, brand, clinic, and provider rollups are native, so reporting climbs up and goals cascade down without spreadsheet work. 5x more reviews. 1,000% more review responses. 4.92 average star rating across 12,000+ locations. One platform doing the work your team doesn't have hours to do.
A holistic view of your organization
Reporting & analytics
Get feedback across the orthopedic patient journey
Patient feedback software for an orthopedic group has to capture more than a post-visit star rating. Swell surveys at the moments that matter — after the initial consult, after the procedure, and during recovery on a cadence that fits the procedure code. The agent reads the open-ended answers, clusters themes by provider and location, and routes anything urgent to a manager with a follow-up SLA. By the time a regional director opens the weekly digest, the operational issues are already named and assigned.
Improve satisfaction with employee feedback
Boost brand reputation with review generation
The agent triggers a text review invite after every appointment through your EHR or PMS, drafts on-brand responses the moment a review lands, and protects local search across Google, Healthgrades, and the directories patients actually use. Office managers approve in one click. Negative reviews route to a manager before they fester. The result is more reviews, faster responses, and a higher star rating at every location.
How does Swell automate reviews and surveys for orthopedic clinics?
Swell runs review and survey outreach automatically off your EHR or PMS schedule. After every appointment, the agent sends a text review invite. After every procedure, it sends the survey that matches the procedure code. Open-ended answers cluster by provider and location overnight. Drafted review responses are waiting by the morning huddle. Your team approves. The platform does the rest.
Collect post-op patient feedback at the right moments
Swell triggers review invites and surveys off your EHR or PMS, with timing rules tuned to orthopedic recovery windows — a consult survey, a same-week post-op check-in, and a longer-arc recovery survey for joint replacement or spine cases. Cadence, channel, and content adjust by location, provider, procedure code, or appointment type so the right patient gets the right question at the right time.
Provider performance tracking across every orthopedic location
Every review, survey, and ticket lands in one dashboard built around the way an orthopedic group actually rolls up — region, brand, clinic, provider. Marketing leaders watch ratings and review velocity by location. Operations leaders watch NPS and open-ended themes by provider and procedure. Finance watches the cohort that drives referrals.
Act on what matters most
Swell turns feedback into action by helping teams respond faster, resolve issues sooner, and reinforce what's working.
Why a specialty platform beats a horizontal tool for orthopedic groups
Generalist review platforms treat an orthopedic group the same way they treat a chain of dry cleaners. Swell does not. Every module is built on one data layer, tuned for orthopedic workflows, and connected to the EHR and PMS systems your clinics already run on. A wait-time complaint in a survey can trigger a ticket and explain a rating dip the same week.
Why orthopedic and specialty groups choose Swell
Orthopedic practices, neurosurgery groups, and multi-specialty networks run on Swell because the work gets done without another dashboard to interpret. Operators get outcomes — more reviews, faster responses, sharper visibility — not another tool to manage.
“The support that Swell offers was more than others could offer.”
“It's rare to find a service provider so willing to collaborate.”
“The Swell team was proactive and professional, and our review volume took off.”
Connected to the EHR and PMS systems orthopedic groups actually use
Swell connects to athenahealth, eClinicalWorks, NexHealth, and 100+ more — the EHR and PMS systems orthopedic clinics and ASCs already run on. The agent monitors sync health in real time and flags failures the moment they happen, so review invites and surveys never quietly stop firing.
Additional features for orthopedic practices
Text message patients
Keep communications fluid and simple by chatting with patients via their preferred method: text messaging.
Integrate with your EHR/PMS
Integrate with most EHR/PMS systems to automate review and survey invites. Invites can go out based on criteria you determine, such as appointment types, procedure codes, providers, and more.
Engage with online webchat
Online webchat lets you engage with prospects and patients directly on your website, so you can answer questions immediately.
Read and reply to reviews
Get notifications when you receive a review. See all reviews in one place and respond to them using pre-built templates.
Create campaigns and sequences
Create multi-step messaging sequences that include emails and text messages, allowing you to send review invites, survey invites, and even promotions as part of a larger campaign.
View and share detailed analytics
View review totals, review scores, and review rates across Google and other platforms. See location leaderboards and account health inside one tidy dashboard.
Healthcare groups that trust Swell
Real results from multi-location groups running reputation and patient experience on Swell.
Orthopedics reputation management: FAQ
What is reputation management for orthopedic practices?
What does patient feedback software do for an orthopedic group?
How do orthopedic practices collect post-op patient feedback?
Does Swell integrate with orthopedic EHR and PMS systems?
What is the best reputation management platform for multi-location orthopedic practices?
See what your patients are actually saying
See firsthand how Swell drives growth through better feedback and smarter reputation management. Get a tailored walkthrough of Swell for your specialty, your EHR, and your locations. One agent. Every review. Every location. Every orthopedic patient heard.
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