Northside answered 18 of 41 reviews last month. Downtown answered 40 of 42.
Swell's scorecard puts every location and provider side by side, so you can see which ones need you before the quarterly review. Each finding comes with a suggested next step. No grades, just the counts.
Text patients when the schedule is running more than 15 minutes behind.
A great rating is a scoreboard you can lose the game with.
Your group can average 4.8 while one office stops asking for reviews. Usually you find out at the quarterly review. The scorecard shows you that week.
Wait times came up in 7 of 41 Northside reviews. You can read all seven.
Each theme shows how many reviews it came from, whether it's rising or falling, and a quote. The next steps underneath come from what patients actually wrote.
- Text patients when the schedule is running more than 15 minutes behind.
- Give every cancelled appointment an owner who calls the patient back within a day.
- Ask Dr. Patel's team what they changed. Provider explanation is rising at Northside.
What's on the Swell scorecard?
Four things, for every location and provider in your group.
Group, location, provider
Start with all 12 offices, then open one office or one provider. A number means the same thing at every level.
Up and down, side by side
Northside's drop in replies sits next to Lakeside's jump in reviews. You see both on one page.
A suggested next step
“Draft replies for 23 unanswered reviews” is a next step. “Improve engagement” is not. You decide which ones to act on.
Sent on a schedule
Pick a day and who gets it, or share it with a doctor or your board.
Show a doctor the count, not a grade
“18 of 41 reviews answered” is something a doctor can check. A B-minus is something they can argue with.
Every number links to the reviews behind it, and if we don't have enough data for a location, it says “not measured” instead of showing a zero.
| Location | Reviews from invites | Replies | Rating |
|---|---|---|---|
| Downtown Clinic | 42 of 136 | 40 of 42 | 4.8 |
| Lakeside | 38 of 141 | 35 of 38 | 4.9 |
| Northside | 14 of 117 | 18 of 41 | 4.6 |
| Westgate | Not measured | 9 of 9 | 4.7 |
Monday, 8:00am, in four inboxes
You get all 12 locations. Each regional director gets their own region. Dr. Patel gets a provider view once a month.
Scorecard ships with the activity feed and AI chat
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