Swell gets some of the best review and feedback results in the industry. We do it by making it easy to personalize invites and messages. You can add your logo and include your practice and your patient’s name in an invite. This is a great way to boost review rates and response rates. Next, we integrate with many of the top EHR/PMS systems, meaning you can set up automations that send invites automatically based on events in your EHR/PMs system. It’s super easy to get lots of feedback and reviews with Swell.

On the reviews side, most practices will see an average of 20 reviews or testimonials a month, per location. Practices we’ve worked with tell us this leads to a 35% increase in new patients via Google search. In terms of surveys and feedback, practices love seeing real-time feedback coming in from patients and employees. This data is crucial for making sound decisions about practice operations, marketing, or human resources. Since surveys go out via text message, practices typically see higher response rates compared to other delivery methods like email.

Absolutely. Swell is designed for scale. Healthcare enterprises can monitor separate brands, separate clinics, and even individual providers. It’s easy to create survey and review templates that every location or brand in your organization can use. You can even view the results of your efforts inside one easy-to-digest dashboard, then filter by brand and location to compare. We also offer optional enterprise features that make Swell even more powerful.

Our team will get you set up, show you the ropes, and make themselves available anytime you encounter challenges, or even if you’re just looking for ways to optimize. Our US-based team is available via chat, phone, and email.

Yes. See our compliance page for more information.

Nearly all practices can benefit from our full suite of products, since online reviews and patient and employee feedback are so essential. However, we understand that practices have different goals at different points in their growth journey. Reach out our team to discuss which options might make sense for your practice’s unique situation.

Yes. For multi-location practices and practices using multiple products, we do offer various discounts. Just reach out to our team to get more information about a package that’s right for you.

Yes, you can add on additional products and benefit from multi-product discounts at any time.