AI-powered pediatric reputation management and patient experience platform, built for multi-location practices
Swell is the reputation management and patient experience platform for pediatrics practices and groups. Pediatric reputation management is the work of generating, monitoring, and responding to parent reviews and feedback across every location a group operates. Parents choose pediatricians the way they choose schools: t
What does Swell do for pediatrics practices?
Swell is the reputation management and patient experience platform for pediatrics practices and groups. It captures reviews, monitors ratings across every location, and drafts responses from one dashboard.
How does Swell help pediatrics groups get more reviews?
Swell automatically invites every patient to leave a review after their visit, then routes feedback to the right manager. Groups on Swell average 5× more reviews and a 4.92 star rating.
Is Swell HIPAA compliant?
Yes. Swell is HIPAA compliant and SOC 2 Type II certified. It drafts responses that respect patient privacy and flags anything that needs a human before it's posted.
Does Swell work across multiple pediatrics locations?
Yes. Swell rolls every review, survey, and rating up by location and provider, so a multi-location pediatrics group manages its entire online reputation in one place.
How quickly can a practice get started with Swell?
Most groups are live in days, not months. Swell connects to your existing systems, imports your locations, and starts inviting patients to leave reviews right away.
What is pediatric reputation management, and why does it drive new patient growth?
Pediatric reputation management is the work of generating, monitoring, and responding to parent reviews and feedback across every location a group operates. Parents choose pediatricians the way they choose schools: they read reviews, ask other parents, and trust what they see on Google before they ever call. A single one-star review about a long wait can cost a practice a dozen new families that month.
Swell runs that work for you. The Swell agent invites every parent for a review after the visit, drafts a HIPAA-compliant response the moment a review lands, and flags the comments that need a human. Your office managers stop chasing reviews, and your marketing leader stops auditing 40 Google profiles by hand.
“Front desk was great, results came fast.”
“Booked after reading the reviews.”
What are the biggest reputation and feedback challenges pediatric groups face?
Three problems compound as a pediatric group adds locations. Review volume stays flat while competitors pull ahead on Google. Parent feedback piles up in inboxes nobody owns. And the clinical team that drives the experience never sees what parents are actually saying about them.
Swell closes all three gaps in one platform. Reviews go out automatically after every visit. Parent surveys cluster by location and provider so a regional director can see which clinic to coach this week. And anonymous pulse surveys give clinical leads an early read on morale, before turnover shows up on the schedule.
Build parent confidence
Online reviews influence where families choose care.
Improve the family experience
Surveys capture feedback from parents about communication and care quality.
Support clinical teams
Employee feedback helps maintain morale in busy environments.
Pediatric specialties Swell supports
Swell works for general pediatrics and the specialty groups built around it.
Whether you run a single clinic or a multi-location pediatric reputation platform across 200, the agent adapts to your hierarchy. Patient feedback software for pediatrics has to handle two readers at once: the parent who fills out the survey and the child who's the patient. Swell's survey logic accounts for both, and review management for pediatric groups rolls up by region, brand, location, and provider so reporting cascades the way the org chart does.
Why do pediatric practices choose Swell over generalist review platforms?
Generalist tools were built for restaurants and retail, then retrofitted for healthcare. Swell was built for multi-location healthcare from day one, so every benchmark, integration, and workflow assumes the way pediatric groups actually operate. Region, brand, clinic, and provider hierarchies are native. HIPAA compliance and SOC 2 Type II certification are built in. And as a Google review API partner, Swell delivers higher deliverability and faster review velocity than the horizontal platforms pediatric groups benchmark against.
The result: 5x more reviews, 1,000% more review responses, and a 4.92 average star rating across 12,000+ locations.
“The support that Swell offers was more than others could offer.”
“It's rare to find a service provider so willing to collaborate.”
“The Swell team was proactive and professional, and our review volume took off.”
Get parent feedback across the patient journey
Patient feedback software for pediatrics has to capture more than a star rating. Swell surveys parents after the well visit, after the sick visit, and after specialty referrals, then clusters the open-ended themes by location and provider. A regional ops director sees which clinic to coach this week. A CMO sees which provider drives the highest NPS in the network.
Pediatric practice patient experience improves when the feedback loop closes fast. Swell routes low scores to the right manager as a tracked ticket, with a follow-up SLA, so the parent who almost left a one-star review gets a call instead.
survey +1 day
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Boost reputation with parent review generation
Parent review generation is the single biggest lever pediatric groups have on new-patient growth. Swell sends a text invite after every appointment, with the timing and wording tuned to the visit type, so the parent who's still in the parking lot taps through and posts in seconds. As a Google review API partner, Swell pushes those reviews live faster and more reliably than horizontal tools.
Multi-location pediatric groups using Swell see 5x more reviews and 1,000% more review responses, because the agent drafts every reply the moment a review lands. Your team approves with one click.
How Swell works for pediatric practices
Swell helps practices manage reputation, patient experience, and employee feedback in one connected platform — without adding work for your team.
Automatically collect feedback at the right moments
Swell connects to the pediatric EHR and PMS systems groups actually use — athenahealth, eClinicalWorks, NexHealth, Office Practicum, PCC, and 100+ more — so review invites and parent surveys go out the moment an appointment closes. The Swell agent monitors sync health in real time and flags failures the second they happen, so no visit is missed. Outreach tunes itself to the visit: well visit, sick visit, vaccine follow-up, specialty referral, by provider, by location.
Centralize insights across patients, providers, and locations
Reviews and parent feedback flow into one dashboard, giving pediatric leaders a real-time view of performance across the group. A COO sees which region is pulling ahead. A regional director sees which clinic dropped NPS this quarter. A marketing leader sees which provider is driving five-star reviews.
Act on what matters most
Swell turns feedback into action by helping teams respond faster, resolve issues sooner, and reinforce what's working.
One platform. The entire practice experience.
With Swell, pediatric practices can manage online reputation management, patient experience insights across consultation and recovery, and employee experience insights.
Online Reputation Management
Gain more visibility for your brand with review generation and management.
Learn more →Patient Experience Insights
Improve the patient experience with detailed feedback from every step of the journey.
Learn more →Employee Experience Insights
Boost retention and satisfaction with employee NPS and experience feedback.
Learn more →Why multi-location pediatric groups choose Swell
Pediatric groups don't pick a platform on a demo. They pick on what their peers say after a year of using it. Below: marketing and ops leaders from multi-location healthcare groups on why Swell is the platform they kept.
Pediatric EHR and PMS integrations Swell supports
Swell connects to the systems pediatric groups actually run: athenahealth, eClinicalWorks, NexHealth, Office Practicum, PCC, Greenway, and 100+ more. The agent monitors sync health in real time and flags failures the moment they happen, so review invites and surveys keep flowing whether you operate one clinic or two hundred.
Additional features for pediatric practices
Text message patients
Keep communications fluid and simple by chatting with patients via their preferred method: text messaging.
Integrate with your EHR/PMS
Integrate with most EHR/PMS systems to automate review and survey invites. Invites can go out based on criteria you determine, such as appointment types, procedure codes, providers, and more.
Engage with online webchat
Online webchat lets you engage with prospects and patients directly on your website, so you can answer questions immediately.
Read and reply to reviews
Get notifications when you receive a review. See all reviews in one place and respond to them using pre-built templates.
Create campaigns and sequences
Create multi-step messaging sequences that include emails and text messages, allowing you to send review invites, survey invites, and even promotions as part of a larger campaign.
View and share detailed analytics
View review totals, review scores, and review rates across Google and other platforms. See location leaderboards and account health inside one tidy dashboard.
Healthcare groups that trust Swell
Real results from multi-location groups running reputation and patient experience on Swell.
Pediatrics reputation management: FAQ
What is reputation management for pediatric practices?
How do pediatric practices collect parent reviews and feedback?
Does Swell integrate with pediatric EHR and PMS systems?
How long does it take to launch Swell across a pediatric group?
See Swell run reputation management across your pediatric group
One agent. Every parent review. Every location. Get a tailored walkthrough and see what your parents are actually saying — right now. One agent. Every parent review. Every location.
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