Perfect the Patient Journey With Detailed Feedback

Swell gathers crucial feedback you can use to improve every phase of the patient journey, while also enhancing the ways you communicate with patients.

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What You Can Do With Swell

Understand the Patient Experience

Use NPSTM scores and feedback to monitor how patients feel about your organization.

Get Feedback via Automation

Integrate with your PMS/EHR to send feedback invites at any phase of the patient journey.

Monitor Feedback Org-Wide

Understand the state of your patient experience between locations and providers. View feedback and metrics across your org.

How Swell Helps With Your Patient Experience

• Automated Feedback for PX Monitoring
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Send personalized, text-based review invitations to boost review scores on Google, Facebook, Healthgrades, and more.
• Create Patient Feedback Surveys
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Gather the right feedback at the right time. Build surveys with questions like NPS, multiple choice, likert scales, and more.
• Track Your Net Promoter ScoreTM
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Keep a pulse on the practice experience with automated NPS invites and reporting.
• Customize Campaigns
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Get more feedback thanks to text and email campaigns, customization, and EHR/PMS integration.
• View Crucial PX Metrics
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Track Net Promoter Score, review scores, and review invites. Filter by location, provider, date, and more.
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Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

How Swell Is Different

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EHR/PMS Integration

Swell Integrates with hundreds of PMS/EHR systems, which makes it easy to automate patient feedback requests.

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Custom Invite Templates

Thanks to the custom review invite templates your whole org can use, Swell earns you more reviews than competing solutions.

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Manage 1 Clinic or 1000s

Monitor reviews and reputation for one location or thousands of locations. Onboard new locations in minutes.

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Other Features

Text Patients 1-1 or via Mass Campaign

Text patients and prospects on a 1-1 basis, or as part of a larger text-based campaign.

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Text Patients 1-1 or via Mass Campaign
Read and Reply to Messages

Read and Reply to Messages

Generate leads and engage with prospects directly on your website using an easy-to-install web chat.

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Get Appointment Requests

Text patients and prospects on a 1-1 basis, or as part of a larger text-based campaign.

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Get Appointment Requests
Engage With Online Web Chat

Engage With Online Web Chat

Generate leads and engage with prospects directly on your website using an easy-to-install web chat.

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Gather Public Feedback Via Review

Generate leads and engage with prospects directly on your website using an easy-to-install web chat.

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Gather Public Feedback Via Review

Improve The Whole Practice Experience

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People/HR

Employee Experience

Boost retention and satisfaction with employee NPS and experience feedback.

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Marketing

Online Reputation

Gain more visibility for your brand with review generation and management.

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Thousands Of Clinics Trust Swell

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Acrewood Dental

35+
New patients a month
2k
Reviews in the last 2 years
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Kids Plus Pediatrics

231
Reviews in the first 4 months
4.9
Average star rating
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Large DSO

20
Reviews per month per location
3x
Increase in reviews received vs. competing solution
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Schedule Your Demo Today!

We’ll offer some tailored ideas on how you can get more and better feedback for your practice.

Book a Demo

Book Your Free Consultation

Let us show you how Swell can help your practice grow.

Book Your Free Consultation

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Book Your Free Consultation

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