Patient experience software for healthcare practices
Swell is the AI-powered patient experience platform for multi-location healthcare — it surveys every visit, scores NPS and CSAT, and surfaces the locations and providers that need attention this week.
What does patient experience software for healthcare actually do?
Swell is the AI-powered patient experience and reputation management platform for multi-location healthcare — MSOs, DSOs, and other specialty care groups. Patient experience software for healthcare collects feedback after every visit, scores it, clusters the open-ended comments, and tells your team exactly which locations and providers need attention this week.
The Swell agent reads every survey response, tags themes by location and provider, and routes risk to the right manager. Your office managers stop chasing feedback. A regional ops director sees which clinic to coach this week. A CMO sees ratings climb without anyone touching a spreadsheet.
Multi-location groups on Swell see 5× more reviews and a 4.92 average star rating across 12,000+ locations. HIPAA compliant. SOC 2 Type II certified. Live in days, not months.
Understand what patients actually think
Every visit ends with a short, mobile-first survey. NPS, CSAT, and open-ended questions land in the same data layer, so a wait-time complaint in week one shows up alongside a rating dip in week two — same patient, same location, same root cause.
Swell clusters the comments by theme, location, and provider, so you stop reading individual responses and start operating on patterns.
Automated post-visit patient surveys, triggered by the appointment
Swell connects to the EHR and PMS systems healthcare groups actually use — Dentrix, Open Dental, Ortho2 Edge, athenahealth, eClinicalWorks, NexHealth, Sikka, Dental Intelligence, and 100+ more. The moment an appointment closes, the survey goes out by text or email, branded to the location.
The agent monitors sync health in real time and flags failures the moment they happen, so a broken integration never turns into a silent month of missing feedback.
trigger fires from the EHR
+2 hours, by text or email
+2 days if no response
Monitor feedback across every provider and location
Region, brand, clinic, provider — Swell's hierarchy is native, not bolted on. Reporting rolls up so a COO sees the whole portfolio at a glance. Goals cascade down so an office manager sees only their numbers.
Patient satisfaction monitoring runs continuously, and the locations that drift on NPS or wait times surface in the weekly digest before they show up on Google.
95% CSAT
92% CSAT
88% CSAT
How do you track NPS across every location?
Healthcare NPS survey software shouldn't make you choose between rollup reporting and provider-level detail. Swell sends NPS invites automatically after every visit, tracks promoters and detractors by location and provider, and flags scoring drops the week they happen — not the quarter they show up on Google.
Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
How does patient feedback automation work for multi-location healthcare practices?
Patient feedback automation for healthcare practices means the survey, the response, and the routing all happen without an office manager touching a queue. Swell connects to the PMS, triggers the survey off the appointment, and lets the agent handle the rest — drafting responses to public reviews, tagging open-ended comments by theme, and routing safety mentions or low scores to the right manager with a follow-up SLA.
A wait-time complaint becomes a ticket. A rating dip becomes a coaching conversation with the right provider. Nothing falls through the cracks, and no one spends their Friday reading 200 survey responses.
Built for DSOs, MSOs, and specialty groups at any scale
Whether you run one clinic or a thousand, the hierarchy and reporting work the same way. A patient experience platform for DSOs and MSOs has to handle region, brand, clinic, and provider rollups natively — Swell does, and onboards new locations in minutes.
Patient experience & NPS survey features
Everything multi-location healthcare needs to run the full feedback loop — survey, score, and act.
Automated survey invites
Send personalized, text-based survey invites to keep a pulse on the patient experience after every visit.
Custom survey builder
Build surveys with NPS, multiple choice, Likert scales, and more — the right questions at the right moment in the journey.
Net Promoter Score tracking
Automated NPS invites and reporting track promoters and detractors by location and provider.
Campaign customization
Drive more feedback with customizable text and email campaigns tied to EHR/PMS integration.
Crucial PX metrics
Track NPS, review scores, and review invites. Filter by location, provider, date, and more.
Two-way texting & web chat
Text patients 1-to-1 or by mass campaign, capture appointment requests, and engage website visitors with web chat.
Why is Swell the best patient experience software for healthcare groups?
Generalist survey tools were built for any industry and adapted for healthcare on the margins. Swell was built for multi-location healthcare from day one — every benchmark, every integration, every workflow.
Multi-location groups on Swell see 5× more reviews and review responses, and a 4.92 average star rating across 12,000+ locations.
Swell — built for multi-location healthcare
- ✓Specialty benchmarks for dental DSOs, dermatology, ABA therapy, and orthodontics ship in the box
- ✓HIPAA-compliant response drafting is native, not an add-on
- ✓Native region / brand / clinic / provider hierarchy
- ✓Google review API partner — higher deliverability, faster review velocity
- ✓Surveys, NPS, and public reviews on one data layer
Generalist review / survey tools
- ✕Generic benchmarks built for any industry
- ✕Compliance and PHI handling bolted on after the fact
- ✕Flat account structure, no real multi-location rollups
- ✕Standard review links, slower velocity
- ✕Survey data and review data live in separate silos
Healthcare groups that trust Swell
Real results from multi-location groups running reputation and patient experience on Swell.
“Having easily accessible, company-wide patient feedback has strengthened everything from operational reporting to office engagement.”
One platform. The entire practice experience.
One AI agent across every review, survey, and location — so operators always know what's working and which locations need attention before a rating drop hits Google.
Online Reputation Management
AI-powered review generation and response for MSOs, DSOs, and consolidated healthcare groups. The agent reads every review and drafts on-brand, HIPAA-compliant responses for one-click approval.
Learn more →Patient Experience Insights
Detailed patient feedback from every step of the journey — surveys, NPS, and satisfaction monitoring across providers and locations.
Learn more →Employee Experience Insights
Boost retention and satisfaction with employee NPS and experience feedback, tied to the same location hierarchy.
Learn more →Does patient experience software integrate with your EHR and PMS?
Yes — Swell connects to the systems healthcare groups already run. Feedback invites trigger automatically off appointment events, and the agent monitors sync health so a broken integration never becomes a silent month of missing surveys.
Patient experience software FAQ
What is a patient experience platform for healthcare?
How do healthcare practices automate post-visit patient surveys?
How do I track NPS across multiple healthcare locations?
Does patient experience software integrate with EHR and PMS systems?
What's the difference between patient experience software and reputation management software?
See Swell in action
Get a tailored walkthrough of how Swell runs feedback, NPS, and reputation across your locations. We'll show you what your patients are saying today and where the gaps are — before the demo ends.
Request a Demo →