AI-powered mental and behavioral health reputation management and patient experience platform, built for multi-location practices
Swell is the reputation management and patient experience platform for behavioral health practices and groups. Mental and behavioral health care is deeply personal. Patients often rely on trust, discretion, and reassurance when choosing providers. Online reviews and word of mouth influence decisions, but experience acr
What does Swell do for behavioral health practices?
Swell is the reputation management and patient experience platform for behavioral health practices and groups. It captures reviews, monitors ratings across every location, and drafts responses from one dashboard.
How does Swell help behavioral health groups get more reviews?
Swell automatically invites every patient to leave a review after their visit, then routes feedback to the right manager. Groups on Swell average 5× more reviews and a 4.92 star rating.
Is Swell HIPAA compliant?
Yes. Swell is HIPAA compliant and SOC 2 Type II certified. It drafts responses that respect patient privacy and flags anything that needs a human before it's posted.
Does Swell work across multiple behavioral health locations?
Yes. Swell rolls every review, survey, and rating up by location and provider, so a multi-location behavioral health group manages its entire online reputation in one place.
How quickly can a practice get started with Swell?
Most groups are live in days, not months. Swell connects to your existing systems, imports your locations, and starts inviting patients to leave reviews right away.
Why trust and online reputation are critical for mental health practices
Mental and behavioral health care is deeply personal. Patients often rely on trust, discretion, and reassurance when choosing providers. Online reviews and word of mouth influence decisions, but experience across sessions and support services drives long-term retention.
From intake to ongoing therapy or treatment planning, every interaction shapes perception. Swell helps mental and behavioral health practices strengthen online credibility, capture meaningful patient feedback, and gain insight into provider performance — while supporting a culture of care within the organization.
“Front desk was great, results came fast.”
“Booked after reading the reviews.”
Reputation & patient feedback challenges unique to behavioral health
Build and maintain patient trust
Patients frequently research providers before scheduling initial consultations. Consistent, positive reviews help establish credibility and confidence.
Capture feedback across ongoing care
Behavioral health care often involves recurring visits and long-term relationships. Automated surveys gather feedback at key milestones in treatment.
Support clinical and administrative teams
Mental health professionals operate in emotionally demanding environments. Anonymous employee feedback helps leaders identify workflow improvements and reduce burnout.
survey +1 day
survey +2 days
same-day
+3 days
Mental health & behavioral health services supported by Swell
[Section body to add — list the mental & behavioral health services Swell supports (therapy, psychiatry, IOP/PHP, ABA, substance use treatment, etc.). This heading shipped with no body copy on the source page.]
The reputation & feedback platform built for mental health practices
A holistic view of your organization
Reporting & analytics
Get feedback across the patient journey
[Section body to add — this H3 shipped empty on the source page.]
Improve satisfaction with employee feedback
Boost brand reputation with review generation
[Section body to add — this H3 shipped empty on the source page.]
How Swell captures feedback across therapy, psychiatry & IOP programs
Swell helps practices manage reputation, patient experience, and employee feedback in one connected platform — without adding work for your team.
Automatically collect feedback at the right moments
Swell integrates with your PMS and EHR to trigger review requests and surveys automatically after appointments. Outreach can be customized based on criteria like location, provider, procedure code, or appointment type, ensuring feedback is timely and relevant.
Centralize insights across patients, providers, and locations
All reviews and feedback flow into a single dashboard, giving behavioral health leaders a clear, real-time view of performance across the organization.
Act on what matters most
Swell turns feedback into action by helping teams respond faster, resolve issues sooner, and reinforce what's working.
One platform. The entire practice experience.
With Swell, mental and behavioral health practices can manage online reputation management, patient experience insights across intake, sessions, and treatment plans, and employee experience insights.
Online Reputation Management
Gain more visibility for your brand with review generation and management.
Learn more →Patient Experience Insights
Improve the patient experience with detailed feedback from every step of the journey.
Learn more →Employee Experience Insights
Boost retention and satisfaction with employee NPS and experience feedback.
Learn more →Why mental & behavioral health practices choose Swell
“The support that Swell offers was more than others could offer.”
“It's rare to find a service provider so willing to collaborate.”
“The Swell team was proactive and professional, and our review volume took off.”
Mental & behavioral health integrations
[Section body to add — descriptive integrations copy. Source shipped this heading with only a CTA, and mistitled it "Vision Integrations" (corrected here).]
Additional features for mental & behavioral health practices
Text message patients
Keep communications fluid and simple by chatting with patients via their preferred method: text messaging.
Integrate with your EHR/PMS
Integrate with most EHR/PMS systems to automate review and survey invites. Invites can go out based on criteria you determine, such as appointment types, procedure codes, providers, and more.
Engage with online webchat
Online webchat lets you engage with prospects and patients directly on your website, so you can answer questions immediately.
Read and reply to reviews
Get notifications when you receive a review. See all reviews in one place and respond to them using pre-built templates.
Create campaigns and sequences
Create multi-step messaging sequences that include emails and text messages, allowing you to send review invites, survey invites, and even promotions as part of a larger campaign.
View and share detailed analytics
View review totals, review scores, and review rates across Google and other platforms. See location leaderboards and account health inside one tidy dashboard.
Healthcare groups that trust Swell
Real results from multi-location groups running reputation and patient experience on Swell.
Behavioral Health reputation management: FAQ
What is behavioral health reputation management software?
How does Swell protect patient privacy in mental health reviews?
Can patients leave feedback without revealing they're in treatment?
Does Swell integrate with behavioral health EHR systems?
How do behavioral health groups track performance across locations?
Ready to transform your practice?
See firsthand how Swell drives growth through better feedback and smarter reputation management.
Request a Demo →