Cottonwood Heights, UT June 30, 2020 –Swell, the growth and engagement platform for local business, today announced integrations with ServicePro and PestRoutes, as well as plans to provide the field services industry with effective customer engagement tools.
According to Drew Sparks, CEO and co-founder of Swell, these integrations signal Swell’s expansion into pest control, lawn care, and other door-to-door markets. “Businesses in door-to-door markets depend heavily on referrals, reputation, and constant engagement with customers and prospects. We think Swell is the perfect way for these companies to elevate their online reputation and power a fantastic customer experience before, during, and after their door-to-door visits.”
With Swell, field services businesses can text customers about upcoming service visits, give customers an easy way to request appointment slots online, and even offer them an easy way to pay their bills conveniently on their mobile devices. Since Swell also allows businesses to solicit online reviews, field service businesses can enhance their online reputations, which brings them more website traffic and service requests.
“Tools for growing your business should be easy to use, which is exactly what these new integrations are all about,” says Zeke Kuch, CRO and co-founder of Swell. “If a field service business can provide great service while also engaging more with customers and prospects, it’s surprisingly easy for them to grow. Swell does all of this automatically through a tight integration with platforms these companies already use. This means businesses can take advantage of powerful new growth and engagement tools without spending much time setting them up or managing them.”
In the age of COVID-19, Swell also provides powerful remote communication tools some homeowners may prefer over in-person interaction. For instance, a salesperson can leave a door hanger directing homeowners to a website, where they can discuss potential service options through Swell’s convenient online web chat. Swell can also help businesses evaluate the quality of sales interactions and service appointments through quick text-message-based surveys that go to homeowners after an at-home visit.
The Swell platform includes a variety of powerful tools to help field services businesses grow, including Swell Message, Swell Webchat, Swell Survey, Swell Schedule, Swell Review, Swell Pay, and the Swell Insight dashboard experience.
For more information visit www.swellcx.com
Swell is an automated growth platform that helps local businesses find new customers and turn their feedback into reviews, referrals, and a booming bottom line. It helps businesses get discovered in local searches, learn from customer feedback, and enhance their reputation through true customer sentiment. www.swellcx.com