We all use texting to keep in touch in our personal lives, and if you don’t use texting for your business too, you’re missing out. 98% of text messages get opened and 6 in 10 texts are read within 5 minutes. It’s a powerful way to reach your customers with timely and helpful information.
In this article we’ll cover:
Business text messaging improves the communication between your business and your customers. It makes you more accessible to them, which can improve your customer satisfaction. The more connected you stay to customers, the more likely they are to keep your business in mind when it’s time for their next purchase or visit. And your customers like it, too. An impressive 70% say texting is a great way for a small business to get their attention.
Customer texting can impress your customers, save you time, and even grow your business. The top five strategies for engaging with customers via text are to:
Choosing a customer texting platform, like Swell, is the easiest way to start texting your customers. You’ll be able to connect the platform to your office phone number so customers can reach you via text at a familiar phone number.
Why Text with Swell? You can send mass texts, manage bookings, answer questions, request reviews, and more through automations that our team helps set up. We share our best practices for the optimal times to send your texts so they get read. Plus, Swell integrates with your other platforms so you can trigger automatic texts based on appointment management software, your CMS, or more. All your incoming messages show up in one inbox where you can view all conversations at a glance and assign them to the correct team member.