Alpine Pediatrics: A Quick Look at Quick Success

Alpine Pediatrics: From 5 to 60 In Record Speed

The Business 

Alpine Pediatrics

Location: Utah County, UT
Mission: Provide the best pediatric care for Utah County while keeping the child at the center of all they do.
Overview: Alpine Pediatrics operates five locations and staffs 36 providers. The practice offers outstanding medical care and behavioral health services for young patients.
Started Using Swell: August 2020

The Challenge

Alpine Pediatrics needed a consistent way to reach out to patients and encourage them to leave reviews. After comparing several tools, they decided Swell was the best fit for their needs.

The Setup

Once implemented, the toolkit was easy to use within Alpine Pediatrics’ day-to-day workflows—Swell integrates with the practice’s EHR, Health Jump—and it required virtually no additional logistics to operate and maintain. 

The Results

Prior to Swell, Alpine Pediatrics was averaging five reviews per month across all locations (an average of one per month per location). Since launching Swell, they’re consistently generating 50–60 reviews per month, with their highest month hitting 79.

The Future

Next on the docket: Alpine Pediatrics plans to use Swell to zoom in and exclusively target a few of its locations and to reach more patient-experience review centers, starting with Yelp.

Most-Loved Swell Bonus

“Once it’s working, I don’t have to do anything other than look at reports to see how our reviews are doing.” 

 –Jason Jaussi, Administrator

Alpine Pediatrics | www.alpinepeds.com  | 1912 W 930 N, Pleasant Grove, UT 84062 | 801-492-1999