Deliver Consistent Experiences at Every Visit
Swell gives urgent care clinics a centralized way to automate patient and employee surveys, generate more high-quality online reviews, and track performance across providers and locations—so you can maintain consistency in high-volume environments.
Speed, Volume, and Visibility Matter
Urgent care centers operate in fast-paced environments where patient volume and wait times directly impact satisfaction. Online reviews heavily influence where patients choose to walk in—especially in competitive local markets.
Swell helps urgent care clinics capture feedback quickly after visits, strengthen online visibility, and gain insight into performance across providers, shifts, and locations.
Challenges Urgent Care Clinics Face
Compete for Local Visibility
Patients often choose urgent care locations based on ratings, convenience, and proximity. Consistent review growth improves local search presence.
Capture Feedback in High-Volume Settings
Automated surveys ensure patient feedback is collected even during busy periods and peak hours.
Support Staff in Fast-Paced Environments
Anonymous employee feedback helps leaders identify workflow challenges and reduce burnout.
Urgent Care Services We Support
A Leader in Urgent Care Feedback & Reputation Management
A Holistic View of Your Organization
Reporting & Analytics
Get feedback across the patient journey
Improve satisfaction with employee feedback
Boost brand reputation with review generation
How Swell Works for Urgent Care Clinics
Swell helps practices manage reputation, patient experience, and employee feedback in one connected platform—without adding work for your team.
Automatically Collect Feedback at the Right Moments
Swell integrates with your PMS and EHR to trigger review requests and surveys automatically after appointments. Outreach can be customized based on criteria like location, provider, procedure code, or appointment type, ensuring feedback is timely and relevant.
Text-based review invites for higher response rates
Custom patient surveys tied to specific visits
Anonymous employee surveys sent on a recurring cadence
Centralize Insights Across Patients, Providers, and Locations
All reviews and feedback flow into a single dashboard, giving dental leaders a clear, real-time view of performance across the organization.
Monitor online reviews across Google and other platforms
Track patient sentiment and NPS scores over time
Compare locations, providers, and teams using leaderboards
Act on What Matters Most
Swell turns feedback into action by helping teams respond faster, resolve issues sooner, and reinforce what’s working.
Route private patient concerns internally before they become public reviews
Respond to online reviews using pre-built templates
Identify trends that impact patient retention, referrals, and staff engagement
One Platform.
The Entire Practice Experience.
With Swell, urgent care clinics can manage:
Online Reputation Management, Patient Experience Insights across high-volume visits, and Employee Experience Insights.
Gain more visibility for your brand with review generation and management.
Improve the patient experience with detailed feedback from every step of the journey.
Boost retention and satisfaction with employee NPS and experience feedback.
Why Urgent Care Clinics Choose Swell
Ansley Taylor
Marketing Specialist
Alexis Smith
Chief Administrative Officer
Helen Bolstad
Marketing Director
Additional Features for
Urgent Care Clinics
Text Message Patients
Keep communications fluid and simple by chatting with patients via their preferred method: text messaging.
Integrate With Your EHR/PMS
Integrate with most EHR/PMS systems to automate review and survey invites. Invites can go out based on criteria you determine, such as appointment types, procedure codes, providers, and more.
Engage With Online Webchat
Online WeChat lets you engage with prospects and patients directly on your website, so you can answer questions immediately.
Read and Reply to Reviews
Get notifications when you receive a review. See all reviews in one place and respond to them using pre-built templates.
Create Campaigns and Sequences
Create multi-step messaging sequences that include emails and text messages, allowing you to send review invites, survey invites, and even promotions as part of a larger campaign.
View and Share Detailed Analytics
View review totals, review scores, and review rates across Google and other platforms. See location leaderboards and account health inside one tidy dashboard.
Urgent Care Reputation & Experience FAQs
Patients frequently choose urgent care centers based on online ratings and convenience. Strong reviews influence walk-in volume and community trust.
Swell automates review outreach after visits, helping clinics consistently gather patient feedback without manual effort.
Yes. Private surveys allow teams to resolve concerns before they appear publicly.
Yes. Swell tracks feedback across providers and clinic locations, giving leaders visibility into performance trends.
Ready to transform your practice
See firsthand how Swell drives growth through better feedback and smarter reputation management.