Hounds Town Case Study

Hounds Town Doggy Daycare

Website: houndstownusa.com

Locations: All Over the U.S.

Company Summary

Hounds Town USA is a fully interactive doggie daycare, overnight dog boarding, and pet spa facility, that offers customers worry-free and reliable pet care service.

The Hounds Town team realised that their few online reviews were not accurately reflecting the high reputation that they had built with thousands of their customers. Hounds Town needed an automated reputation management solution. That’s when they found Swell.

"Swell’s Google management feature has been a total game-changer for us, providing more reviews than our competitors - and faster! We utilize the text/email campaigns when we open new locations, as well as to push out offers - last year, cyber Monday made us $250K without spending a dollar! Using these lists has enabled us to save a significant amount of money on ad spend." - Corey Packer Director of Marketing and Brand Development

The Results

  • Made $250K Cyber Monday through Swell’s text channels
  • Booked 175 new customers for new location through Swell’s text channels
  • 1 in 4 recipients leave a review
  • 50% higher click through rate

The Benefits

  • Easy onboarding and training
  • Massive time savings
  • Easy-to-use platform

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