A Ticketing System Built for Healthcare Feedback
Respond faster. Stay organized. Never miss a patient concern.
Swell automatically turns negative reviews or NPS scores into tickets, complete with context and assigned to the right team member—no manual steps needed. With smart routing, tracking, and healthcare-specific analytics, your team can resolve issues quickly and improve the patient experience at every touchpoint.
Everything you need to manage patient experience issues
Comprehensive tools to collect, analyze, and act on patient feedback across every touchpoint in their care journey.
Automated Ticket Creation
Automatically generate tickets from low review and NPS scores. Never miss a patient concern again.
Direct Response Management
Respond directly to Google reviews and message patients through integrated communication tools.
Patient Communication History
Access past patient communications, survey responses, and tickets in one centralized location.
Seamless Team Collaboration
Assign tickets to team members, attach documents and notes, and track outreach activities to keep everyone aligned.
Visibility That Drives Accountability
Reporting that helps teams stay on top of their work, and helps leadership spot trends before they become problems.
Automated, Intelligent Ticket Creation and Assignment
Generate professional, HIPAA-compliant responses to difficult patient feedback with our intelligent AI tool
Turn negative patient experiences into opportunities to rebuild trust. Our AI analyzes sentiment, context, and best practices to craft responses that invite further dialog, all while maintaining HIPAA compliance and protecting patient privacy.
Quality Responses, Faster
Take the guesswork out of how to respond to difficult patient feedback.
HIPAA-Compliant Language
Our AI ensures responses never include protected health information.
Professional Quality Assurance
Every response is crafted with medical and HIPAA-compliance best practices.