Turn Exceptional Experiences Into Five-Star Reviews
Swell gives independent med spa owners a centralized way to automate client and employee surveys, generate more high-quality online reviews, and track performance across providers and services—so your online reputation reflects the experience you deliver.
Reputation Is Revenue
In aesthetic services, perception drives bookings. Clients often choose med spas based on online reviews, social proof, and overall brand experience before ever scheduling a consultation.
From first inquiry to follow-up care, every touchpoint influences referrals and repeat visits. Swell helps med spas consistently generate reviews, capture meaningful client feedback across treatments, and gain visibility into provider performance—so owners can confidently grow their practice
Challenges Med Spas Face
Increase Online Visibility in Competitive Markets
Clients frequently compare med spas before booking. Consistent review growth strengthens local visibility and supports appointment volume.
Capture the Full Client Experience
From consultation to post-treatment follow-up, automated surveys collect feedback at key stages, helping identify opportunities to refine service quality.
Support Front Desk and Clinical Teams
Anonymous employee feedback helps leaders maintain service consistency and reduce turnover in fast-paced aesthetic environments.
Med Spa Services We Support
A Leader in Med Spa Feedback & Reputation Management
A Holistic View of Your Organization
Reporting & Analytics
Get feedback across the patient journey
Improve satisfaction with employee feedback
Boost brand reputation with review generation
How Swell Works for Med Spa Owners
Swell helps practices manage reputation, patient experience, and employee feedback in one connected platform—without adding work for your team.
Automatically Collect Feedback at the Right Moments
Swell integrates with your PMS and EHR to trigger review requests and surveys automatically after appointments. Outreach can be customized based on criteria like location, provider, procedure code, or appointment type, ensuring feedback is timely and relevant.
Text-based review invites for higher response rates
Custom patient surveys tied to specific visits
Anonymous employee surveys sent on a recurring cadence
Centralize Insights Across Patients, Providers, and Locations
All reviews and feedback flow into a single dashboard, giving dental leaders a clear, real-time view of performance across the organization.
Monitor online reviews across Google and other platforms
Track patient sentiment and NPS scores over time
Compare locations, providers, and teams using leaderboards
Act on What Matters Most
Swell turns feedback into action by helping teams respond faster, resolve issues sooner, and reinforce what’s working.
Route private patient concerns internally before they become public reviews
Respond to online reviews using pre-built templates
Identify trends that impact patient retention, referrals, and staff engagement
One Platform.
The Entire Practice Experience.
With Swell, med spas can manage: Online Reputation Management, Client Experience Insights across consultations and treatments, and Employee Experience Insights
Gain more visibility for your brand with review generation and management.
Improve the patient experience with detailed feedback from every step of the journey.
Boost retention and satisfaction with employee NPS and experience feedback.
Why Med Spa Owners Choose Swell
Ansley Taylor
Marketing Specialist
Alexis Smith
Chief Administrative Officer
Helen Bolstad
Marketing Director
Additional Features for Med Spas
Text Message Patients
Keep communications fluid and simple by chatting with patients via their preferred method: text messaging.
Integrate With Your EHR/PMS
Integrate with most EHR/PMS systems to automate review and survey invites. Invites can go out based on criteria you determine, such as appointment types, procedure codes, providers, and more.
Engage With Online Webchat
Online WeChat lets you engage with prospects and patients directly on your website, so you can answer questions immediately.
Read and Reply to Reviews
Get notifications when you receive a review. See all reviews in one place and respond to them using pre-built templates.
Create Campaigns and Sequences
Create multi-step messaging sequences that include emails and text messages, allowing you to send review invites, survey invites, and even promotions as part of a larger campaign.
View and Share Detailed Analytics
View review totals, review scores, and review rates across Google and other platforms. See location leaderboards and account health inside one tidy dashboard.
Med Spa Reputation & Experience FAQs
Clients often choose aesthetic providers based on reviews and online visibility. Strong ratings influence consultation bookings and repeat visits.
Swell automates review outreach after appointments, helping med spas consistently generate client feedback without manual effort.
Yes. Private surveys allow your team to address concerns directly before they become public.
Yes. Swell tracks feedback across providers and services, giving owners visibility into performance trends.
Ready to transform your practice
See firsthand how Swell drives growth through better feedback and smarter reputation management.