Blog Posts

The Role of Employee Engagement in Healthcare Staffing

June 6, 2024

The healthcare industry is facing a staffing crisis that could lead to a shortfall of 18 million healthcare workers by the year 2030

With the lingering effects of COVID-19, a growing elderly population, and widespread staff burnout, turnover rates are climbing, putting more strain on remaining employees and leading to further talent loss. 

However, amidst this crisis many organizations are finding better efficiencies by developing employee engagement programs. By prioritizing the voices of their workforce through anonymous surveys, healthcare organizations can gather valuable insights and pave the way for lasting solutions to their current challenges.

The Current Staffing Crisis

Before we discuss potential solutions, it's crucial to grasp the magnitude of the crisis. Turnover rates in healthcare have reached alarming levels. In fact, a 2022 report showed that hospitals have a concerning 25.9% turnover rate. This mass exodus of talent not only strains the remaining workforce but also compromises patient care and organizational efficiency. 

The Role of Employee Engagement

As healthcare organizations seek solutions, they must recognize the pivotal role of employee engagement. Traditional approaches to addressing workforce challenges often overlook the insights and perspectives of frontline staff. However, by fostering a culture of engagement and actively soliciting feedback through anonymous surveys, organizations can tap into the collective wisdom of their workforce.

Anonymous Surveys as a Catalyst for Change

Adding text-message-based surveys to your employee engagement approach can allow you to gauge employee sentiment and identify pain points within their systems. By providing a safe space for employees to voice their concerns without fear of retribution, these surveys empower organizations to address underlying issues and foster a sense of inclusivity and trust.

Harnessing Employee Insights

Employee surveys can also help healthcare organizations find useful operational improvements among frontline staff members. Since frontline employees possess firsthand knowledge of inefficiencies and bottlenecks within their workflows, they’re best suited to offer solutions for how to enhance processes–assuming you have a way to help them share their thoughts and opinions.

Boosting Retention and Happiness

At its core, employee engagement is intrinsically linked to retention and happiness. By actively involving employees in decision-making processes and soliciting their input on initiatives aimed at enhancing workplace culture and satisfaction, organizations can foster a sense of ownership and investment among their workforce. According to a Gallup meta-analysis of 1.4 million employees, high-engagement business unite have 21% higher profitability, 17% higher customer loyalty, and 65% lower turnover–engagement is a win for everyone involved. 


By harnessing the power of employee engagement and leveraging anonymous survey mechanisms, organizations can forge a path towards renewal and resilience. As frontline workers continue to grapple with the enduring effects of the pandemic and the evolving needs of an aging population, prioritizing their voices and perspectives is not just a strategic imperative but a moral obligation. Together, healthcare organizations and their workforce can tackle these challenges and become better equipped to meet the healthcare needs of communities worldwide.

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