Royal Carriages is a tour operator offering authentic mule tours of New Orleans’ French Quarter. This family-run business is the oldest sightseeing carriage company in the U.S.
“You can have a new experience every time you’re here. New Orleans has so much to offer in terms of history, culture, music, and food.” –Kimmie Carlos, Director of Sales & Marketing
Started using Swell: March 2021
Total # of reviews prior to launching Swell: 331
Total # of reviews gained since Swell: 591
Total reviews: 922 (and counting)
Overall score improvement: .4 stars
May (so far): 112
In 2.5 months of using Swell, Royal Carriages has received 89% more reviews than it had in its entire 75 prior years of business (which is 45 more years than the internet has even existed).
“[Swell] Webchat and Review have been so helpful. When we can respond to people’s questions right away, they book through us and not through OTAs, which take a cut of our profits. And I can push people to leave Google reviews, because everyone uses Google, for everything. People live and die by Google.” –Kimmie Carlos, Director of Sales & Marketing
Royal Carriages | neworleanscarriages.com | (504) 943-8820