Holladay, UT August 13, 2020 – Swell, the growth platform for local business, today announced a new integration with LogMeIn, a provider of software as a service and cloud-based remote connectivity services for collaboration, IT management, and customer engagement.
Through this partnership, Swell is adding VOIP conferencing solutions to the Swell app through LogMein’s Unified Communications & Collaboration tool, GoToConnect. Swell has integrated with GoToConnect so users can have one place to talk to customers over VoIP, text, live web chat, Facebook Messenger, and more.
“We want to give our customers a single pane of glass for engaging with customers, improving customer satisfaction, and manage their online reputations,” says Drew Sparks, CEO and Founder of Swell. “With this new integration, we’re adding VOIP to our growth platform. Customers who use GoToConnect and Swell can now make calls right inside the Swell app. This way they can text customers, chat with them live online, and switch to a phone call in seconds, all with just a few clicks. ”We’ll also be expanding this integration over time. Next we plan on adding the ability to launch GoToConnect video conferences from inside Swell,” he says.
Swell’s new communication features build on their already robust toolset, which helps businesses improve customer service and their online reputations in three steps. First, businesses can discover what customers think through online reviews and surveys. Second, Swell helps businesses connect with customers and prospects through convenient channels like text, live web chat, and now VOIP phone calls. Last, it makes businesses grow by helping them find ways to improve, and by helping them use customer reviews as powerful social proof.
With GoToConnect and Swell together, it’s easy for local businesses to communicate with customers through a variety of channels, boost their overall online reputation, and create a growth machine that turns customer engagement into a constantly improving customer experience.
Customers interested in adding GoToConnect to Swell can integrate the apps by logging into an existing or new GoToConnect account inside Swell.
The Swell platform also includes a variety of powerful tools to help local businesses grow, including Swell Message, Swell Webchat, Swell Survey, Swell Schedule, Swell Review, Swell Pay, and the Swell Insight dashboard experience.
Swell is an automated growth platform that helps local businesses find new customers and turn their feedback into reviews, referrals, and a booming bottom line. It helps businesses get discovered in local searches, learn from customer feedback, and enhance their reputation through true customer sentiment. www.swellcx.com
About LogMeIn, Inc.
LogMeIn, Inc.’s (Nasdaq:LOGM) category-defining products unlock the potential of the modern workforce by making it possible for millions of people and businesses around the Globe do their best work, whenever, however, and most importantly, wherever. A pioneer in remote work technology and a driving force behind today’s work-from-anywhere movement, LogMeIn has become one of the world’s largest SaaS companies with tens of millions of active users, more than 3,500 global employees, over $1.2 billion in annual revenue and more than 2 million customers worldwide who use its software as an essential part of their daily lives. The company is headquartered in Boston, Massachusetts with additional locations in North America, South America, Europe, Asia and Australia.