Three reviews at Northside have waited four days for a reply.
Swell's activity feed is the first page your team sees when they log in. It lists what needs a person today: unanswered reviews, HIPAA flags on draft replies, and integrations that disconnected. Each item names the location and opens the fix.
Over the last 4 days your locations collected 38 new reviews from 272 invites sent, and 6 NPS responses came in.
Patients mention short waits and friendly front-desk staff. Three reviews at Northside say no one called back after a cancelled appointment.
Seeing is the easier half. Everyone sells the dashboard.
A report tells you last month's reply rate. The feed tells you which three reviews to answer this morning.
What shows up in the activity feed?
The work that needs a person, sorted by location.
Unanswered reviews
Sorted oldest first, by location. A review doesn't sit for a week because nobody opened the report.
HIPAA flags
A draft reply that mentions a treatment or a patient's name waits until someone on your team checks it.
Disconnected integrations
A dropped Google profile or practice-management connection shows up the day it happens, with a way to reconnect.
By email, if you want it
Anyone can subscribe to the feed for just their own locations.
Westgate stopped sending invites on Tuesday
When a practice-management sync drops, review invites stop, and new reviews stop with them.
Most teams notice weeks later as a dip in a report. The feed puts it at the top the same day.
Each person gets their own list
Office managers see their office. Regional directors see their region. Subscribe and the same list arrives by email.
Activity feed ships with the scorecard and AI chat
Activity feed
What should I be worried about?
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