AI chat

Ask how to fix it. Get the steps for your own account.

Swell AI chat answers questions about your locations and walks your team through the jobs that usually turn into a support ticket, like reconnecting a Google profile or working through 23 unanswered reviews. It drafts and explains. Someone on your team approves anything a patient will see.

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9:32 AM

How is review volume trending at Northside over the past 90 days?

New reviews at Northside fell from 41 in July to 18 in October. Invites fell at the same time, from 136 sent in July to 52 in October.

New reviews by month

Timeframe: Past 90 days

↪ Show invites sent at Northside by month.↪ Which locations had the biggest drop?↪ Walk me through reconnecting the appointment sync.

Ask about your reporting data

AI can make mistakes. Please double-check responses.

It drafts the replies. It doesn't post them.

A person on your team reads, edits and approves every reply and every survey before a patient sees it.

What can Swell AI chat walk you through?

Guided workflows for the jobs that usually mean a support ticket or a long afternoon.

Reconnect Google Business Profile

It finds which locations are disconnected and walks you through signing back in.

Survey your detractors

Pick the patients who scored you 0 to 6. Write the questions together, then approve it before it sends.

Clear a reply backlog

It drafts a reply to each unanswered review in the location's voice. You approve, edit or skip each one.

Something you haven't done before

Setting up your first campaign or scheduled report? Ask, and it shows you where to click in your account.

Northside has 23 unanswered reviews. Clear them in one sitting.

Ask AI chat to work through the backlog. You get one draft at a time, written for that review. Approve it, change a line, or skip it and move on.

Northside · reviews that need a reply2 of 23

Marcus T.

Google · 2 days ago

“Waited 40 minutes past my appointment time and nobody at the desk told us why. The cleaning itself was fine.”

DRAFTED REPLYMarcus, we're sorry about the wait, and that no one explained it. That's not how we want your visit to go. Please call our office manager so we can make it right.

PublishEditSkip

41 patients scored you 6 or lower. Ask them why.

Tell AI chat who to survey and what you want to know. It builds the list from your NPS results and drafts the questions. Nothing goes out until you approve it.

Detractor survey

41 patients

NPS 0 to 6, last 60 daysAcross 4 locations

3 questionsDrafted, then edited by you

Waiting for your approvalNothing sends until you approve

Approve

When there isn't enough data, it says so

Ask for an NPS trend at a location with no survey responses and you'll get that answer, not a flat line at zero passed off as a trend. Then it suggests a question it can answer.

How is NPS trending at Westgate over the past 90 days?

Westgate had 0 survey responses from July through October 2026, so there isn't an NPS trend to show. Surveys stopped sending when the appointment sync disconnected on Oct 14.

↪ Show NPS for a period with recorded responses.↪ Walk me through reconnecting Westgate's sync.