The Swell blog
Guides, playbooks, and customer stories on reputation management and patient experience.
10 patient experience breakdowns hiding in your reviews (and how AI surfaces them in minutes)
Find the 10 patient experience breakdowns buried in your reviews. See how AI-powered healthcare review management surfaces them for multi-location groups.
Read article →How to build a patient experience program in 90 days with AI
Build an AI-powered patient experience program across 20+ locations in 90 days. A playbook for MSOs, DSOs, and multi-location specialty…
By Swell · Jun 10, 2026Patient experience is your growth strategy: the case for an AI-powered PX command center
Patient experience is the growth lever multi-location healthcare keeps underusing. See what an AI-powered PX command center does that point…
By Swell · Jun 4, 2026Top 5 Patient Experience Trends to Watch in 2026
Discover the top five patient experience trends shaping healthcare in 2026 and how practices can adapt to meet rising patient expectations.
By Swell · Dec 9, 2025Why Employee Feedback Is the New Competitive Advantage
Explore why employee feedback is becoming essential in healthcare and how it strengthens patient care, culture, and long-term performance.
By Swell · Dec 9, 2025Gratitude in Healthcare: Turning Thank-You Notes into Reputation Wins
Learn how to transform patient gratitude and thank-you notes into powerful reputation assets that strengthen patient experience, boost…
By Swell · Nov 25, 2025How Review Response Speed Impacts Patient Perception (and SEO)
Explore how timely responses to online reviews influence patient experience, search visibility, and your online reputation. Discover…
By Swell · Nov 21, 2025Boosting Employee Morale Before the Holidays: Engagement Ideas That Work
Discover practical strategies to increase employee engagement and lift employee morale during the holiday season. Improve the employee…
By Swell · Nov 18, 2025Closing the Loop: How to Turn Patient Feedback into Measurable Change
Learn how healthcare practices can collect meaningful patient feedback, act on it, and boost their online reputation and satisfaction…
By Swell · Nov 12, 2025The ROI of Employee Engagement: Why Listening Pays Off in Healthcare
Discover how employee engagement drives performance in healthcare. Learn the key data-driven benefits of engaged staff, from safety to…
By Swell · Nov 6, 2025Designing Patient Surveys That Actually Get Completed
Discover practical strategies to increase healthcare survey completion rates. Learn how to reduce survey fatigue, keep questions relevant,…
By Swell · Oct 30, 2025Reputation Repair: How to Bounce Back from Negative Reviews in Healthcare
Discover actionable strategies for healthcare providers to recover from negative reviews. Learn how to respond empathetically, build a…
By Swell · Oct 28, 2025The Role of Employee Experience in Reducing Staff Turnover in Healthcare
Discover how improving employee experience through meaningful feedback and engagement can help reduce staff turnover and enhance patient…
By Swell · Oct 23, 2025How Employee Feedback Drives Innovation in Healthcare Practices
Explore how employee feedback fuels innovation in healthcare practices and enhances patient experience—and how to build a culture of…
By Swell · Oct 21, 2025The Future of Patient Experience: AI and Smart Survey Tools in Healthcare
Explore how patient surveys, healthcare AI, and sentiment analysis are reshaping how feedback drives insight, speed, and meaningful change…
By Swell · Oct 16, 2025How Patient Feedback Fuels Continuous Improvement in Healthcare Delivery
Learn how patient feedback and patient experience surveys drive measurable improvements in care, staff engagement, and financial…
By Swell · Oct 14, 2025Automating Review Requests: A Smarter Way to Grow Patient Trust
Discover how automating healthcare reviews builds trust, improves your online reputation, and enhances patient experience — with data,…
By Swell · Oct 9, 2025The Cost of Ignoring Online Reputation in Healthcare
Discover how ignoring your online reputation can harm patient trust, growth, and referrals. Learn data-driven insights and strategies to…
By Swell · Oct 7, 2025Why Ongoing “Pulse” Surveys Outperform Annual Reviews in Healthcare Settings
Discover why healthcare organizations are replacing outdated annual reviews with pulse surveys to improve employee engagement, reduce…
By Swell · Oct 3, 2025From Feedback to Retention: How to Build a Culture of Listening in Healthcare
Learn how patient feedback and patient experience software can improve provider communication, build trust, and strengthen patient…
By Swell · Sep 30, 2025Customizing Surveys to Fit Specialty Practices: One Size Doesn’t Fit All
Specialty practices need tailored feedback tools. Learn how to customize patient experience surveys using patient survey tools and software…
By Swell · Sep 24, 2025The Power of Real-Time Feedback: Creating Responsive Patient Experiences
Learn how real-time feedback, powered by patient experience software, allows healthcare practices to respond quickly, fix issues early, and…
By Swell · Sep 23, 2025Building a Proactive Reputation Management Strategy for Multi-Location Practices
Discover how multi-location healthcare practices can use online reputation management software and online reputation tools to monitor…
By Swell · Sep 16, 2025How Online Reviews Influence New Patient Acquisition in Healthcare
Discover how online reviews shape patient decisions and why online reputation is essential to new patient acquisition. Learn how healthcare…
By Swell · Sep 16, 2025Using Employee Survey Tools to Identify Burnout Before It Impacts Patient Care
Learn how employee engagement and surveys can detect burnout early in healthcare settings—boosting patient care, reducing errors, and…
By Swell · Sep 11, 2025The Link Between Employee Engagement and Patient Loyalty in Healthcare
Explore how employee engagement impacts patient loyalty in healthcare. Learn how engaged teams boost patient trust, decision-making, and…
By Swell · Sep 9, 20255 Common Reputation Management Mistakes Healthcare Clinics Make (and How to Avoid Them)
Learn the top mistakes clinics make in reputation management healthcare—from ignoring reviews to outdated websites—and how to avoid them…
By Swell · Sep 2, 2025Why Online Reputation Is the New Word of Mouth for Healthcare Practices
Discover how online reputation healthcare has become the modern word-of-mouth for healthcare practices, why it's critical for patient trust…
By Swell · Aug 26, 2025Automating Reputation Monitoring: How Healthcare Providers Can Stay Ahead of Negative Reviews
Learn how healthcare providers can leverage reputation management tools and online reputation software to proactively monitor reviews and…
By Swell · Aug 19, 2025Creating a Continuous Feedback Loop to Strengthen Employee Engagement in Healthcare
Discover how leveraging employee engagement tools and survey technology can enhance healthcare staff morale, patient outcomes, and…
By Swell · Aug 13, 2025How to Collect and Use Patient Experience Data to Drive Healthcare Innovation
Discover how to collect, analyze, and apply patient experience survey data to spark innovation in healthcare. Learn how improving patient…
By Swell · Aug 5, 2025Understanding the Impact of Online Reputation on Patient Decision-Making in Healthcare
Learn how online reputation influences patient decision-making in healthcare. Explore how providers can build trust, attract new patients,…
By Swell · Jul 29, 2025The Power of Real-Time Patient Feedback: Enhancing the Patient Journey in Healthcare
Learn how real-time patient feedback tools are transforming the patient experience and helping healthcare practices improve care quality,…
By Swell · Jul 22, 2025Data-Driven Decisions: Using Employee Surveys to Improve Operational Efficiency in Healthcare
Discover how healthcare organizations can use employee engagement surveys and survey tools to boost operational efficiency, enhance…
By Swell · Jul 18, 2025Utilizing Patient Feedback to Identify Hidden Pain Points in Healthcare Delivery
Learn how patient feedback reveals hidden issues in healthcare delivery. Discover how healthcare feedback tools and patient experience…
By Swell · Jul 18, 2025Harnessing Technology to Streamline Reputation Management Across Multiple Locations
Managing your reputation across multiple locations can be overwhelming. Discover how online reputation management software and tools can…
By Swell · Jul 2, 2025The Role of Employee Engagement in Improving Patient Care: A Healthcare Leader’s Guide
Discover how employee engagement tools and employee experience surveys can directly impact patient experience. Learn how to improve both…
By Swell · Jun 23, 2025Building an Integrated Feedback Ecosystem Across Healthcare Providers
Discover how healthcare feedback apps and employee experience management tools can transform patient feedback into actionable insights and…
By Swell · Jun 17, 2025Best Practices for Managing Online Reputation During Healthcare Crises
Discover how healthcare practices can proactively manage online reputation during crises. Learn best practices for communication,…
By Swell · Jun 11, 2025Leveraging Patient Feedback to Enhance Healthcare Staff Training and Development
Discover how patient feedback in healthcare can elevate employee engagement and improve training outcomes. Learn actionable ways to use…
By Swell · Jun 4, 2025We Know the Burnout is Real: Unlocking Hidden Insights with Employee Engagement Surveys in Healthcare
Burnout in healthcare is rising, but employee engagement surveys can uncover vital feedback that helps organizations take meaningful…
By Swell · May 27, 2025Beyond the Stars: A Comprehensive Approach to Online Reputation Management in Healthcare
Explore how healthcare providers can go beyond star ratings to build a robust online reputation. Learn how experience management and…
By Swell · May 20, 2025Crafting the Perfect Patient Pulse: A How-To Guide for Effective Healthcare Surveys
Learn how to design effective healthcare surveys that gather meaningful patient feedback and drive better patient experience management for…
By Swell · May 13, 2025Revolutionizing Care: How a Healthcare Feedback App Amplifies Your Online Reputation
Discover how a healthcare feedback app can enhance your patient experience and improve your online reputation. Learn why reputation…
By Swell · May 6, 2025Building a Culture of Feedback: Empowering Employees and Patients to Share Their Experiences
Explore how fostering a feedback culture improves patient experiences and employee satisfaction. Learn how to use patient feedback in…
By Swell · Apr 29, 2025Driving Employee Retention with Strategic Feedback and Action Planning
Discover how strategic feedback and action planning—powered by employee experience management and the right survey tools—can help boost…
By Swell · Apr 22, 2025Measuring the ROI of Patient Experience Initiatives in Multi-Location Healthcare
Discover how to measure the ROI of patient experience initiatives across multiple locations and why patient feedback and engagement…
By Swell · Apr 15, 2025Responding to Online Reviews Effectively: Best Practices for Healthcare Providers
How healthcare providers respond to online reviews can impact their reputation and patient trust. Learn best practices for managing reviews…
By Swell · Apr 8, 2025Creating a Centralized Feedback Dashboard: Simplifying Analysis and Reporting for Multi-Location Healthcare
Learn how a centralized feedback dashboard can simplify analysis and reporting for multi-location healthcare practices, improving patient…
By Swell · Mar 31, 2025Beyond the Survey: Fostering Continuous Employee Engagement in Healthcare
Discover how healthcare organizations can improve employee engagement beyond traditional surveys. Learn how employee experience management…
By Swell · Mar 25, 2025Turning Patient Feedback into Actionable Improvements
Discover how to transform patient feedback into actionable improvements to enhance patient experience and boost engagement in healthcare…
By Swell · Mar 18, 2025Proactive Reputation Management in Healthcare: Preventing Negative Reviews Before They Happen
Discover how proactive reputation management in healthcare can prevent negative reviews and improve patient trust. Learn how online…
By Swell · Mar 11, 2025Breaking Down Silos: Integrating Patient, Employee, and Public Feedback for a Holistic View
Learn how to integrate patient, employee, and public feedback for a comprehensive understanding of your healthcare practice and improve…
By Swell · Feb 28, 2025Choosing the Right Employee Survey Tools for Multi-Location Healthcare: A Scalable Approach
Struggling to find the right employee survey tools for your multi-location healthcare organization? This guide explores key considerations…
By Swell · Feb 25, 2025Standardizing Patient Feedback Collection for Consistent Insights Across Your Healthcare System
Learn why standardizing patient feedback collection is crucial for healthcare systems. Discover how consistent insights improve patient…
By Swell · Feb 21, 2025Scaling Online Reputation Management Across Multiple Healthcare Locations
Managing the online reputation of multiple healthcare locations can be complex. This article explores strategies and tools to effectively…
By Swell · Feb 19, 2025These Are the 5 AI Healthcare Jobs to Keep an Eye on for 2025
The AI revolution is hitting healthcare! Discover 5 exciting AI-powered healthcare jobs emerging in 2025 that are transforming patient…
By Swell · Jan 24, 2025From AI to Employee Engagement, These Are the Top 5 Healthcare Trends to Watch in 2025
From groundbreaking technologies to shifting patient expectations, 2025 promises to be a year of dynamic evolution.
By Swell · Dec 31, 2024Swell Launches Employee Experience Insights to Give Healthcare Organizations Real-Time Employee Feedback
Swell announced the launch of Employee Experience Insights (EXI), an AI-powered healthcare employee feedback platform designed to improve…
By Swell · Nov 14, 2024Surveys and Beyond: Innovative Ways to Measure and Improve Employee Engagement in Healthcare
In many cases, HR leaders use survey tools and ask questions that monitor Employee Net Promoter Score (eNPS) or open-ended questions to…
By Swell · Oct 30, 2024Why Employee Feedback Is a Lasting Solution to the Healthcare Staffing Crisis
The COVID-19 pandemic ignited a staffing crisis that shows no signs of slowing down. Burnout, fueled by the pandemic's relentless pressure…
By Swell · Aug 16, 2024Top 5 Ways Healthcare Practices Are Finding and Retaining Talent in a Tough Labor Market
The healthcare industry is on the brink of a significant workforce crisis, with a potential shortage of 13 million nurses by 2030, as…
By Swell · Jul 19, 2024The Role of Employee Engagement in Healthcare Staffing
Struggling with healthcare staffing shortages? Discover how employee engagement can be the antidote to this crisis. This article explores…
By Swell · Jun 6, 2024The 3 Feedback Pillars of a Growing Healthcare Organization
While healthcare orgs traditionally associate feedback with patient satisfaction, there’s a much larger world of feedback that’s essential…
By Swell · May 8, 2024Six Reasons to Get Excited About Our Huge Swell Message Upgrade
Discover the new and improved Swell Messenger experience, featuring faster performance, smarter organization, customizable folders,…
By Swell · Apr 8, 2024Launching a Streamlined Patient Feedback Program for Your DSO
In today's competitive healthcare landscape, patient experience is no longer a "nice to have," it's a fundamental pillar of success. But…
By Swell · Mar 25, 2024Why Mid-Market Practices Are Investing More on Cybersecurity
The healthcare industry is facing a relentless storm: cyber attacks. What's causing the uptick? Why healthcare? And what should your org be…
By Swell · Mar 12, 2024Latest Product Updates - Federated Login, Email Changes, and More
The last few months have been busy. We’re not just making crucial tweaks to existing products, but laying foundations for some of the…
By Swell · Feb 22, 2024How Dental Service Organizations Are Addressing the Dental Staffing Crisis
How are DSOs managing staffing shortages? Here are some tactics they're employing.
By Swell · Feb 12, 2024Healthcare’s Tech Revolution: How Practices are Putting Patients First
From AI-powered diagnosis tools to sleek patient portals, let's explore some of the hottest technology trends transforming the way…
By Swell · Jan 18, 2024December Recap - Attach Videos/Files to Texts Plus Updates to Webchat and Reporting
A quick look at some of Swell's newest features including big updates to our reporting, our web chat functionality, as well as the ability…
By Swell · Dec 19, 20235 Healthcare Hurdles We Must Overcome in 2024: A Call for Innovation and Collaboration
From staff shortages to the ongoing challenges of COVID-19, the industry has been stretched thin. As we turn our eyes to 2024, it's crucial…
By Swell · Dec 13, 2023Navigating the Crossroads: Healthcare Challenges and Investments for 2024
Explore the top healthcare investment priorities for 2024, including employee retention, patient experience, and data analytics. Learn how…
By Swell · Dec 1, 2023Top 4 Patient Experience Challenges for Healthcare
So many practices focus on outcomes and the clinic side, that they forget some of the nuances that are crucial for an overall great patient…
By Swell · Nov 2, 2023Revolutionizing Healthcare: Unveiling Our Patient Experience Solution
Picture this: a healthcare experience where every patient's voice matters, where concerns are addressed promptly, and where improvements…
By Swell · Oct 2, 2023Navigating Retention Challenges in Healthcare: Strategies for Success
With a growing demand for healthcare services and a shortage of skilled professionals, the issue of retention has taken center stage.
By Swell · Aug 28, 2023Maximize Patient Satisfaction With a Robust Patient Experience Program
In this piece, we’ll explore why patient comms are so critical for patient satisfaction, then look at a few individual tools any practice…
By Swell · Jul 24, 2023The Power of Patient Feedback: Why Healthcare and Dental Practices Must Listen
While medical professionals strive to provide the best care, it's easy to neglect one essential aspect of the whole process: gathering…
By Swell · Jun 29, 2023Swell’s Patient Experience Solution Is Now in Beta
Swell’s latest product, Patient Experience, is now accepting beta participants.
By Swell · Jun 23, 20237 Crucial Steps for Perfecting the Patient Experience
The healthcare and dental spaces will always evolve, but one thing will never change: practices must provide an exceptional experience for…
By Swell · May 30, 2023The Dos and Don’ts of Reputation Management for Healthcare and Dental Practices
When we talk about reputation we’re not just talking about what patients say to friends and family, we’re talking about what patients say…
By Swell · Apr 20, 20235 Creative Ideas for Acquiring More Patients for Your Practice
Practices simply can’t survive without new patients coming in the door. Here are 5 unique ideas that any practice can adopt.
By Swell · Mar 28, 2023How Practices Can Up the Number and Quality of Patient Reviews
Chances are your practice could be getting a lot more reviews, and a lot higher quality reviews. Read on to see what we mean.
By Swell · Mar 2, 20234 Simple Strategies for Boosting Your Practice’s Online Reputation
A practice’s online reputation really just means reviews and new reviews have the power to attract more new patients. Here are 4 ultra-easy…
By Swell · Feb 8, 2023Provider Reviews: Why Reviews for Your Practice Are Just the Beginning
It's a newer strategy, but one that bears a lot of fruit. Here's a look at why provider reviews matter so much to your practice.
By Swell · Jan 19, 2023The Anatomy of a High-Quality Review
The trick to getting the most out of reviews is making sure they feature details, keywords, photos, and actionable advice. Here’s how to…
By Swell · Sep 9, 2022How to Set Up, Claim, and Manage Your Google Business Profile
Give your Google Business Profile a health check to make sure you’re doing everything you can to show up in front of ready-to-buy prospects…
By Swell · Aug 31, 2022Webchat: A Low-Effort Way to Boost Sales
Yes, your small business needs a webchat. Using a live chat for your website helps convert prospects and win over customers. Learn how to…
By Swell · Aug 23, 2022How to Respond to Reviews
Did you know review responses can help your SEO? Get our tips and templates for responding to every type of review.
By Swell · Aug 18, 2022Choosing a Customer Engagement Platform
When you start exploring customer engagement platforms you’ll quickly learn how many options are out there. Start here to learn which…
By Swell · Aug 15, 2022How to Handle Negative Reviews of Your Dental Practice
Unfortunately, even the very best dental practices get an occasional negative review. It's what you do next that's most important. Here are…
By Swell · Aug 12, 2022Why Swell Review Beats the Competition
Swell Review has the power to grow your business. Here’s why our customers find that they earn more reviews with Swell than with our…
By Swell · Aug 11, 2022Put Texting to Work for Your Business
Business text messaging is a powerful way to connect with customers. SMS marketing can be used to share promotions, source reviews, send…
By Swell · Aug 8, 2022How to Ask Your Customers for a Review
In person review requests get complicated fast. Between motivating your staff to ask, incentivizing customers, and making it easy for them…
By Swell · Aug 2, 2022Meet the Updated Swell Mobile App
See what's new in the updated Swell mobile app!
By Swell · Aug 1, 2022How to Check Your Google Ranking
Your online ranking determines how many new customers will find your business. Learn how to check where you rank, how to start improving…
By Swell · Jul 27, 2022How to Use Facebook Messenger for Your Local Business
Being available to customers and prospects on Facebook Messenger helps you make a great impression and win their loyalty. We’ll cover…
By Swell · Jul 25, 2022How to Increase Your Practice’s Online Visibility
Improving your online search visibility through earning reviews helps your practice rise to the top of Google’s results so you can win over…
By Swell · Jul 19, 2022Manage Your Customer Experience On-the-Go With the Swell App
Just because you’re away from your computer doesn’t mean you should leave your customers hanging or your reputation open to risk. With…
By Swell · Jul 19, 2022Converting Search Engine Traffic to New Dental Patients
When future patients land on your website, what are you doing to win them over? Make a few tweaks that make your practice more attractive.
By Swell · Jul 14, 2022Top Software for Dental Practices
Learn about the three of the most common types of dental practice software: customer engagement, reputation management, and practice…
By Swell · Jul 11, 2022How to Respond to Reviews of Your Dental Practice
Are you responding to your dental practice’s Google reviews in a way that helps your SEO and ranking? Here are some tips.
By Swell · Jul 8, 2022SMS Marketing Software Basics for Dentists
SMS text marketing is a great way to get in touch with your patients. Text marketing software makes it easy to set up automatic campaigns.
By Swell · Jul 5, 2022Swell Awarded “Best Estimated ROI” Badge by G2
It’s G2 badge season and the votes are in. Alongside 6 other nominations, Swell was awarded a “Best Estimated ROI” badge, indicating that…
By Swell · Jul 2, 2022How to Earn Google Reviews for Your Practice With Way Less Effort
When you use automated software to send out review requests you can save time and take advantage of best practices for getting more…
By Swell · Jun 30, 2022How to Set Up Your Dental Practice’s Google Business Profile
Setting up your Google Business Profile (formerly known as Google My Business) correctly helps new patients find you online.
By Swell · Jun 28, 2022How Google Ranks Dental Practices
When you learn how to harness Google’s rankings of dental practices, you can beat out your local competition and attract more new patients.
By Swell · Jun 24, 2022How to Ask Your Patients for a Review
Asking for patient reviews doesn’t need to be a burden. Reputation management software lets you send review requests that really get…
By Swell · Jun 22, 2022Why Local Rankings Matter for Dental Practices
Google reviews are the magic key to showing up in Google searches for dentists and winning over patients willing to pay more for your…
By Swell · Jun 15, 2022Swell Invests in Cutting Edge Leadership for Platform Growth
Swell, the customer experience platform for local businesses, announced a new executive leadership team member has joined the company,…
By Swell · Jun 2, 2022Adopting Winning Customer Experience Strategies
There are some easy-to-adopt strategies that will help almost any business get closer to meeting their customers’ expectations and winning.…
By Swell · May 16, 2022Why Reviews Matter in the Home Services Industry
Reviews are one of the easiest, fastest ways to help new customers find and choose you as their home services provider. Plus, the resources…
By Swell · May 16, 2022How Small Businesses Win: Real Examples
Here are four examples of small businesses with customer experience strategies we admire. We’ll share a specific situation they faced, the…
By Swell · May 12, 2022Swell Energizes Marketing and Brand With New Leadership
Swell announced new marketing leadership to grow the Swell brand and help empower more local businesses with the tools they need to win.
By Swell · May 10, 2022How to Set the Right Customer Experience Goals
Investing time and effort into your customer experience can truly move the needle for your business. It’s time to get a vision and then…
By Swell · May 9, 2022Why Meeting Expectations Makes You More Profitable
Meeting customer expectations is critical to running a successful business. In this blog post we’ll cover how focusing on expectations can…
By Swell · May 5, 20222 Ways Software Does Time-Consuming Work for You
With the right software, you can take lots of time-consuming and impactful work off your staff's plate. Here are two huge ways software can…
By Swell · May 2, 2022What Today's Customers Expect
To succeed as a small business, you need to exceed customer expectations more often than not. Doing so helps set the stage for you to keep…
By Swell · May 2, 2022Farber Center Case Study
For the Farber Center for Periodontics & Dental Implants, what started as a search for a review generation tool became a realization that…
By Swell · Apr 29, 2022G2’s Spring 2022 Votes Are In: Swell Has New Badges!
As huge advocates of creating great customer experiences that earn raving reviews the honest way, nothing could make us happier than being…
By Swell · Apr 27, 2022Swell and Briostack Team Up to Help Pest Control Providers
Swell, the customer experience platform for local businesses, announced a new integration with Briostack, an EverPro™ solution and…
By Swell · Apr 7, 2022Swell Continues Massive Growth Streak With New Senior Vice Presidents of Sales and Customer Experience
Swell, the customer experience platform for local businesses, announced today that its leadership team will be expanding with new SVPs of…
By Swell · Mar 24, 2022How to Handle Negative Reviews in the Bridal Industry
A negative review can feel like rain on your wedding day. But while it never feels good to get a bad review, it doesn’t need to derail your…
By Swell · Mar 1, 2022100 Reviews in 100 Days
For many practices, reviews present a real business-growth challenge. Having only a few reviews makes it tough for new patients to find and…
By Swell · Feb 26, 2022This Primitive Marketing Method Should Be Part Of Your Online Strategy
Consumers are looking for trustworthy businesses like yours. So, how can you cut through all the noise? Here's how to put a fundamental…
By Swell · Feb 17, 20229 Original Ideas To Market Your Tourism Business
What are the best ways for tourism businesses to reach new travelers? Marketing experts and business consultants answer that question in…
By Terkel · Feb 9, 2022Is Customer Engagement Software Worth It For Local Businesses?
Customer engagement software has a tangible ROI for local businesses. Here's why.
By Swell · Feb 3, 2022The Local Business Guide to SEO and Google Rankings
Local Search Engine Optimization helps businesses rise in Google's rankings and get found by more prospective customers. Here's how you can…
By Swell · Jan 28, 2022Kids Plus Pediatrics Case Study
Kids Plus Pediatrics is a proudly physician-owned practice that is 50 years old and sees 15K patients across 3 locations. After being…
By Swell · Jan 21, 2022Why Review Gating Is a Bad Strategy for Growth
Review gating can cause you to lose valuable reviews on Google, which can harm your SEO rankings and prevent new leads from finding you…
By Swell · Jan 18, 2022How Positive Sentiment About Your Practice Leads to Practice Growth
How do patients feel about your dental practice? Patient sentiment is a hot topic in the dental industry for good reason. Learn the 3 main…
By Swell · Dec 30, 2021Good News Pest Solutions
Good News Pest Solutions is a Florida-based home services provider that used Swell to get 400+ new reviews. See how they brought in new…
By by Swell · Dec 17, 2021How Your Dental Practice Can Get and See More Patients Virtually
A past webinar from Denteractive and Swell to learn strategies for attracting more virtual patients, improving online engagement, and…
By Swell · Dec 17, 2021Swell’s New G2 Winter 2022 Badges Are In!
Swell was awarded 6 badges by review aggregator platform G2 for Winter 2022, including High Performer, Momentum Leader, Leader, and Users…
By Swell · Dec 17, 2021How to Use Customer Feedback to Improve Your Business
When your business gets feedback, whether it's high praise or even if it's hard to hear, it can be one of your greatest resources to help…
By Terkel · Dec 16, 2021Growing Your Business With Google Reviews
This is your complete guide to creating an unstoppable growth machine using the power of Google reviews.
By Swell · Dec 7, 2021How DSOs Can Put Practice Growth on Autopilot
Dental Service Organizations have easy-to-use tools at their fingertips to accelerate practice growth and move the needle.
By Swell · Dec 6, 2021Grow Your Practice: Make Reputation Management Part of Your Dentistry Marketing Plan
Showing up as a top result in a Google search is a major marketing win for your dental practice. And increasing the number of reviews you…
By Swell · Nov 29, 2021Why is Text the Best Channel for Customer Communication?
Why is Text the Best Channel for Customer Communication? About 97% of Americans own a cellphone and 6 in 10 text messages are opened within…
By Swell · Nov 19, 2021Swell Awarded G2’s Leader and High Performer Badges for Fall 2021
We are thrilled to be named a “Leader,” “High Performer,” and more by G2, placing us alongside industry leaders for the best customer…
By Swell · Nov 2, 2021Hounds Town Case Study
Hounds Town USA is a fully interactive doggie daycare, overnight dog boarding, and pet spa facility, that offers customers worry-free and…
By Swell · Oct 22, 202110 Online Reputation Management Tips for Local Businesses
To help local businesses manage their online reputation, we asked marketing professionals and business leaders for their insights. From…
By Terkel · Oct 4, 2021Adrenaline Slingshots Case Study
Adrenaline Rush Slingshot Rentals was looking for an easier way to get more reviews. They wanted a tool that would automatically invite all…
By Swell · Sep 17, 20215 Steps to Get More Patients and Keep More Patients Webinar
Watch this webinar to learn practical patient growth strategies for dental practices. Discover simple ways to improve communication,…
By Swell · Aug 18, 2021Title: 10 Tips To Building Your Brand Reputation Online
How do I build my company's online reputation? To help business owners with building their online brand reputation, we asked CEOs and…
By Terkel · Aug 16, 2021Royal Carriages Study
Royal Carriages is a tour operator offering authentic mule tours of New Orleans’ French Quarter. This family-run business gets a big review…
By Swell · Jul 14, 2021Title: 9 Reasons Why Reputation Management Is Necessary
What is reputation management, and why does my business need it? To help small business owners decide if their company can benefit from…
By Terkel · Jul 13, 202111 Ways To Stand Out With Online Reviews
How can small, local businesses stand out against the competition with online reviews? Your business is up--hooray! However, you’ve found…
By Terkel · Jul 6, 20213 Ways Surveys & Private Feedback Can Help You Improve Your Business, Prevent Problems, & Grow
You probably know how important reviews are to marketing your local business. (And if you don’t, you might want to start here.) In addition…
By Jesse Thayne · Jun 25, 2021How to Become the #1 Dental Practice in Your Area
Excellent dental care is a good start, but you can’t stop there. Find out what it takes to own the top spot.
By Jesse Thayne · Jun 18, 20216 Unexpected Ways Reviews Can Positively Impact Your Tourism Business
For the tourism, travel, and hospitality industry, review management is much more than just online reputation management. See the other key…
By Jesse Thayne · Jun 10, 2021Digital Transformation Webinar
Technology and trends are changing patient expectations. It’s time to revisit your reputation, communication, and relationships. Learn…
By Swell · Jun 3, 2021Healthcare Business Growth 101 Webinar Series
A legacy Healthcare Business Growth 101 webinar series to learn proven strategies for leadership, marketing, sales, products, overhead, and…
By Swell · May 19, 2021Dental Membership Plans: The Key to Happy, Loyal, and Engaged Patients
Happy, loyal, and engaged patients are critical to the long-term success of a dental practice, yet today over 130 million Americans are…
By Dave Monahan, CEO of Kleer · May 17, 2021Alpine Pediatrics: A Quick Look at Quick Success
Alpine Pediatrics needed a consistent way to reach out to patients and encourage them to leave reviews. After comparing several tools, they…
By Swell · May 5, 2021Twin Cities Pain Clinic: From Review Desert to Review Tsunami
"Swell data is my favorite slide to share."
By Swell · Apr 22, 2021Google Reviews and Pandemic TV Habits
Looking back, and as we hopefully turn the corner, the early days of the pandemic and quarantine were quite literally the strangest of…
By Swell · Mar 25, 2021Swell Raises $8M Series A After Experiencing Triple-Digit Growth in 2020
New round of funding positions Swell to enhance product features and grow team.
By Swell · Mar 17, 2021One...Two...3.0!
2021 is going to be a big year for local businesses; we can feel it, and we’ve been hard at work putting the tools together that can make…
By Drew Sparks · Mar 2, 2021Swell + Sowingo. A Match Made in Cloud-Based Heaven.
We are living in unprecedented economic times. The global pandemic has been with us for more than a year, and it will probably stay around…
By Nate Hurst · Mar 2, 2021The Positive of Negative Reviews
Negative online reviews hurt. They can hurt our businesses and may even hurt our egos. We hate being told where we personally fall short.…
By Nate Hurst · Feb 24, 2021Get Rid of Bad Online Reviews
Let’s cut right to the chase. You can’t ACTUALLY remove bad online reviews. Whether it’s Google, Facebook, Yelp, or any other review…
By Nate Hurst · Jan 5, 2021Reviews Are Just the Start
Why reviews are just the beginning
By elan-maynez · Oct 8, 2020Getting More (and Better) Yelp Reviews for Your Business
Yelp ain’t no thang—if you know what you’re doing. This post walks through a few ways you can juice up your review score on Yelp.
By Swell · Aug 31, 2020How to Delete a Facebook Business Account (and Why You May Not Want to)
Thinking about deleting your Facebook business page? This post shows you how to do it, but also explores may you may not want to.
By Swell · Aug 31, 2020Mastering Online Reputation: Boosting Your Reputation
In this post we look at specific strategies for improving a business’s online reputation. From online reviews to blog and the media, here’s…
By Swell · Aug 31, 2020Mastering Online Reputation: Does Your Online Reputation Suck?
Do you know what your online reputation really looks like? In this post, we’ll break down an approach for getting a good feel for how you…
By Swell · Aug 31, 2020Mastering Online Reputation: Key Online Reputation Metrics
Trying to improve your business’s online reputation? This post covers a few of the key metrics you should be tracking.
By Swell · Aug 31, 2020Mastering Online Reputation: The 5 Reputation Essentials
What really affects your online reputation? It’s more than just reviews. This post breaks it all down.
By Swell · Aug 31, 2020Swell Announces New Integration With LogMeIn’s GoToConnect VOIP Platform
New LogMeIn integration adds VOIP functionality to Swell
By Casey Morgan · Aug 12, 2020The Power of Reviews and Feedback for Field Service Businesses
The field services business is struggling to maximize customer satisfaction. The remedy? Use reviews and surveys to get better. This post…
By Swell · Aug 12, 20203 Ways to Make it (Almost) Fun for Customers to Pay You
Some businesses forget that billing is as important to a customer journey as everything else. In this piece, we’ll cover three ways to make…
By Swell · Jul 29, 2020Growing Your Local Business Using Facebook
Love it or hate it, Facebook is still an effective tool helping local businesses connect with their customers. Not sure how to get the most…
By Swell · Jul 29, 2020How to Crush Customer Experience Using Stellar Online Feedback
In this piece, we’ll look at how to create a program for constantly gathering the kind of feedback that puts your business on top.
By Swell · Jul 29, 2020Online Review Essentials for Automotive Businesses
A great online reputation is critical for automotive businesses, particularly when the auto industry has had a bad reputation for so long.…
By Swell · Jul 29, 2020Why You Absolutely Need an Online Chat (and How to Find One)
Not using an online chat on your website? You’re not giving your customers the service they deserve. Here’s how to find a live chat tool…
By Swell · Jul 29, 2020Swell Chosen as Get App Customer Experience Category Leader
Swell Leads Customer Experience Category With a Perfect Score, Earns Top 20 on Capterra
By Casey Morgan · Jul 28, 2020Swell Enters Field Services and Pest Control Markets, Adds ServicePro and PestRoutes Integrations
Swell to bring solutions to door-to-door markets, beginning with pest control, lawn care.
By Casey Morgan · Jun 29, 2020Everything You Need to Know About Google Review Etiquette
From understanding Google’s review policies to building a simple review strategy, this post covers all the Google review basics.
By Casey Morgan · Jun 26, 2020Getting More Google Business Reviews
Trying to get more Google reviews? This article is a detailed overview on all the most effective ways to earn more Google reviews and all…
By Casey Morgan · Jun 26, 2020How Many Google Reviews Are Enough?
So, you have a few Google reviews. Is it enough? Is there such thing as too many? In this piece, we’ll help you define a few goals around…
By Casey Morgan · Jun 26, 2020How to Fix a Bad Google Review
Want to remove a bad Google review? Here’s what you can (and can’t) do.
By Casey Morgan · Jun 26, 2020Improving Your Google Ranking With Online Reviews
Getting more positive online reviews is a great way to improve your Google search ranking. Wanna know how? This piece covers some basics of…
By Casey Morgan · Jun 26, 2020CCC and Swell Press Release
Swell Brings Growth Platform to 25K Automotive Shops Through CCC Secure Share Marketplace
By Casey Morgan · Jun 24, 2020How to Turn Bad Online Reviews Into Loyal Customers
Here are the keys to turning an angry customer into one that sticks with you for the long haul.
By Casey Morgan · Jun 18, 2020The Key to Converting Website Visitors Into Customers
Someone just landed on your website. Now what? In this post, we'll explore how actively engaging with prospects through an online webchat…
By Casey Morgan · Jun 18, 2020Why Google Reviews Aren’t the Only Ones You Should Worry About
Not sure which review platforms matter to your business? This post looks at how to find the review platforms that matter most.
By Casey Morgan · Jun 18, 2020The Online Review Playbook: Using Reviews to Get Free Advertising
Are online reviews really free advertising? Absolutely! In this post, we'll uncover a few secrets to putting online reviews to work.
By Casey Morgan · Jun 10, 20203 Dental Experts Share Patient Experience Secrets
3 Dental Experts Share Patient Experience Secrets
By Swell · Jun 4, 20203 Simple Video Chat Tools for Telehealth and Prescreening
Telemedicine was a growing concept before COVID-19. As it spreads many find that it's no longer practical to see every patient. Practices…
By Swell · Jun 4, 2020COVID-19 Resources
As you try make your new normal in the way you operate your business. We tried to help by hunting down some resources for you.
By Swell · Jun 4, 2020Customer Engagement 101: Engaging With Thousands in Minutes
These days customer service is more than providing a great product or service – it’s about understanding and anticipating customer needs.
By Swell · Jun 4, 2020How to set up a remote waiting room in minutes
Remote waiting rooms help practices keep patients at a distance without compromising on their care.
By Swell · Jun 4, 2020Modento and Swell Partner Expanding User Capabilities
Modento announces a partnership with Swell, a growth platform for local businesses. This partnership provides tools for online reputation…
By Swell · Jun 4, 2020Pre-screening Patients: Chat and Digital Communication
Practices are bracing for COVID-19 cases. Here’s how communication tools can improve pre-screening and help practices focus on care for…
By Swell · Jun 4, 2020Providing Great Service Through the Patient Journey
Providing Great Service Through the Patient Journey
By Swell · Jun 4, 2020Revising Your Patient Comms Strategy for COVID-19
Practices must reevaluate their communication strategies in the face of COVID-19. Here’s how.
By Swell · Jun 4, 2020Sexy UI, Swell Pay, and Swell Schedule. A Journey Into Swell 3.0
Here’s a deep dive into the upcoming features of Swell 3.0, including Swell Pay and Swell Schedule.
By Swell · Jun 4, 2020Start Putting the CARES Act to Work for Your Practice
Understand what portions of the CARES Act can help your practice the most and how to get started.
By Swell · Jun 4, 2020Telehealth Dos and Don'ts for Healthcare
Telehealth is now a standard for healthcare, but many practices are making mistakes. This post explores some best practices for telehealth.
By Swell · Jun 4, 2020Telehealth Security Basics for Healthcare Practices
As more practices flock to telehealth, many are forgetting some security best practices that help them keep patient health information…
By Swell · Jun 4, 2020The 4 Steps of an Effective Patient Pre-Screening Process
Learn how to properly pre-screen patients in todays day in age with Covid-19
By Swell · Jun 4, 2020Swell Closes Seed Round
Swell Closes $2.5 Million Seed Round to Meet Demands of 400% Growth Spike
By Swell · Jan 14, 2020