Bringing patient feedback where it matters most: Google

The Challenge

Sierra Neurosurgery Group was receiving patient feedback through a previous platform, but they got very few reviews on Google. Manual processes and a lack of EHR integration made review collection inefficient and limited visibility where prospective patients actually search. “Very few [reviews] were published with Google.”

Why Swell

Swell differentiated itself through seamless EHR integration, stronger Google review performance, and highly responsive customer support. Expectations and timelines were clearly set and met, making the transition straightforward and predictable. “The Swell team was proactive and professional.”