Turning patient feedback into confidence, momentum, and visible trust

The Challenge

Before Swell, Utah Orthopaedic Specialists received very few online reviews, and most of the feedback that did appear on Google skewed negative. With such low review volume, even a single unhappy patient felt amplified, creating stress for the team and failing to reflect the quality of care delivered each day. “We were getting very few reviews and we were only getting negative Google reviews.”

Why Swell

Swell stood out for its ease of use, local support, and hands-on onboarding. Despite limited technical experience, the team felt fully supported through clear, step-by-step guidance. Setup was fast, intuitive, and required minimal staff time, allowing results to follow quickly. “I am not very IT savvy and they explained everything so well to me, including giving me step-by-step instructions.”