Scaling patient experience insights across a national organization

The Challenge

Smile Doctors wanted to increase Google review volume while also capturing meaningful NPS feedback across a large, multi-location organization. Accessing consistent, company-wide patient experience data was essential for both operational reporting and continuous improvement. “Wanting to capture more patient reviews on Google and collecting NPS feedback.”

Why Swell

Support was the deciding factor. While onboarding presented a few early challenges, the Swell team remained highly responsive and hands-on, helping standardize processes and ensure long-term success across locations. “The support that Swell offers was more than others could offer.”