Measure patient experience across every location, provider, and procedure — automatically.
Swell surveys every visit, scores NPS and CSAT, and clusters the open-ended comments by location and provider — so your team acts on patterns instead of reading 200 survey responses. All on your current Swell integration.
See what Patient Experience Insights can do. Fill out the form and we’ll reach out to set up your demo.
Live in days, not months · HIPAA compliant · SOC 2 Type IIYour star rating is the symptom. This is the cause.
A 2-star review tells you something broke. Patient Experience Insights tells you who, what, and where.
What your reviews say
A handful of public reviews. No idea how representative they are — or which location to fix.
What PXi sees
Reviews tell you how your locations are doing.
Patient experience tells you why.
Swell automatically gathers private and public feedback from every visit and clusters it by provider, procedure, and location — so you can boost your online reputation, fix the patient experience at the source, and improve satisfaction without reading a single spreadsheet.
Three steps, then it runs itself
No queues to work, no spreadsheets to maintain. The survey, the scoring, and the routing all happen off the appointment event.
Connect your PMS
Dentrix, Open Dental, Ortho2 Edge, athenahealth, eClinicalWorks, NexHealth and 100+ more. Invites trigger off the closed appointment, and the agent flags a broken sync the moment it happens.
Survey every visit
A branded text or email goes out two hours after the visit, with a smart reminder at day two. NPS, CSAT and open-ended answers all land on one data layer.
Read the rollup, not the responses
Region, brand, clinic, provider. The weekly digest names the locations drifting on NPS or wait times — before the drift shows up on Google.
Everything the feedback loop needs
Survey, score, and act — built for multi-location healthcare from day one, not adapted for it on the margins.
Automated survey invites
Personalized text invites go out after every visit, keeping a live pulse on the patient experience.
Custom survey builder
NPS, multiple choice, Likert scales and more — the right questions at the right moment in the journey.
Net Promoter Score tracking
Automated NPS invites and reporting track promoters and detractors by location and by provider.
Campaign customization
Customizable text and email campaigns tied directly to your EHR and PMS integration.
Track your metrics
Track NPS, review scores and invite volume. Filter by location, provider, date and more.
Two-way texting & web chat
Text patients 1-to-1 or by mass campaign, capture appointment requests, and engage website visitors.