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Employee Experience Insights · Add-on

You already listen to your patients. Now hear your team.

Employee Experience Insights runs on the Swell you already use — turn on eNPS, engagement and stay-interview surveys for every location. No new vendor, no new integration.

Add EXI to your account

Book a walkthrough and we’ll turn EXI on for your account — live to your team within days.

Live on your current Swell · nothing new to install · anonymous by design
Your Swell account · 40 locations
On your current integration
+72
Patient NPS
+48
Team eNPS · new
Q1Now
Feedback themes · clustered positive neutral negative
82
Engagement
71%
Participation
1,914
Responses / qtr
✓
Same login & data layerNo new integration — EXI lives in the account you already log into.
✓
Live in days, not monthsYour CSM enables it and helps you invite your team.
✓
Patients + team, one viewSee employee morale next to the patient experience you already track.
The blind spot

You can see how patients feel. Can you see how your staff feels?

The team that delivers your patient experience is the one variable Swell isn’t measuring for you yet. EXI closes that loop — on the same platform.

Your Swell today

✓Patient experience & NPS by location and provider
✓Reviews & online reputation
×Employee morale — a blind spot

Turnover shows up as staffing gaps, longer waits, and lower patient scores — after the fact.

Swell with EXI added

✓Everything above, plus employee eNPS & engagement
✓Morale by location, department and manager
✓Connect the dots between staff and patient experience
☍ “North Loop’s dip in wait-time scores tracks its drop in staff engagement.”

Happy teams make happy patients.
Now measure both in one place.

You’ve already built the muscle for patient feedback on Swell. EXI points the same engine at your team — so you can cut turnover, protect coverage, and keep your patient scores climbing.

How it works

You’re already connected. Just flip it on.

No new integration to build — EXI runs on the roster and infrastructure you already have with Swell.

1

Flip it on

Your success manager enables EXI on your existing account — nothing new to install or procure.

2

Invite your team

Add employees by location and role; anonymous eNPS and engagement surveys go out by text or email.

3

See it next to your patient data

Employee morale and drivers land in the same Swell you already use, right beside patient experience.

What you get

Everything the employee feedback loop needs

The same survey, score and act workflow you know from patient experience — pointed at your team.

Runs on your integration

No new vendor, no new install — EXI turns on inside the Swell account you already have.

Automated eNPS surveys

Anonymous pulses by text or email keep a live read on morale across every location.

One view of patients + team

See eNPS and engagement right alongside the patient experience you already track.

Lifecycle & pulse campaigns

Onboarding, 90-day, stay interviews and exit — automated off your roster.

Manager & location analytics

Filter by location, department, tenure and role — same filters your team already knows.

Anonymous two-way feedback

Close the loop with employees without breaking anonymity.

Ready to add EXI?

Book a walkthrough and we’ll turn EXI on for your account — live to your team within days.

Request a demo →