Let’s cut right to the chase. You can’t ACTUALLY remove bad online reviews. Whether it’s Google, Facebook, Yelp, or any other review aggregation site, removing bad reviews would defeat the entire purpose of reviews--to act as an impartial system that allows customers to make educated decisions before soliciting a service or the purchasing of a product.
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Yelp ain’t no thang—if you know what you’re doing. This post walks through a few ways you can juice up your review score on Yelp.
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Thinking about deleting your Facebook business page? This post shows you how to do it, but also explores may you may not want to.
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In this post we look at specific strategies for improving a business’s online reputation. From online reviews to blog and the media, here’s what you can do to look your best.
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Trying to improve your business’s online reputation? This post covers a few of the key metrics you should be tracking.
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Do you know what your online reputation really looks like? In this post, we’ll break down an approach for getting a good feel for how you look all over the internet.
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What really affects your online reputation? It’s more than just reviews. This post breaks it all down.
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The field services business is struggling to maximize customer satisfaction. The remedy? Use reviews and surveys to get better. This post looks at how.
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A great online reputation is critical for automotive businesses, particularly when the auto industry has had a bad reputation for so long. In this post, we’ll breakdown some of the keys to improving your online reputation, enhancing customer engagement, and making sure your automotive business is better than anyone on the block.
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Love it or hate it, Facebook is still an effective tool helping local businesses connect with their customers. Not sure how to get the most from it? Read this article.
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Some businesses forget that billing is as important to a customer journey as everything else. In this piece, we’ll cover three ways to make payments smooth and seamless.
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In this piece, we’ll look at how to create a program for constantly gathering the kind of feedback that puts your business on top.
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Not using an online chat on your website? You’re not giving your customers the service they deserve. Here’s how to find a live chat tool and put it to work.
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In this post, we’ll explore our secrets for creating an unstoppable growth machine using the power of Google reviews.
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So, you have a few Google reviews. Is it enough? Is there such thing as too many? In this piece, we’ll help you define a few goals around the quantity and quality of your Google reviews.
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From understanding Google’s review policies to building a simple review strategy, this post covers all the Google review basics.
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Want to remove a bad Google review? Here’s what you can (and can’t) do.
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Getting more positive online reviews is a great way to improve your Google search ranking. Wanna know how? This piece covers some basics of local SEO and how online reviews help.
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Trying to get more Google reviews? This article is a detailed overview on all the most effective ways to earn more Google reviews and all the benefits that come with.
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Here are the keys to turning an angry customer into one that sticks with you for the long haul.
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Not sure which review platforms matter to your business? This post looks at how to find the review platforms that matter most.
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Someone just landed on your website. Now what? In this post, we'll explore how actively engaging with prospects through an online webchat can help you increase conversions.
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Done right, CX is your biggest competitive advantage. And believe it or not, a great customer experience includes a great way to graciously get customers to pay for your amazing service.
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Are online reviews really free advertising? Absolutely! In this post, we'll uncover a few secrets to putting online reviews to work.
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Swell, a growth platform for local businesses, today announced a major relaunch of its platform that dramatically simplifies how their solution is used while also adding two powerful products focused on payments and scheduling.
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Here’s a deep dive into the upcoming features of Swell 3.0, including Swell Pay and Swell Schedule.
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These days customer service is more than providing a great product or service – it’s about understanding and anticipating customer needs.
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Modento announces a partnership with Swell, a growth platform for local businesses. This partnership provides tools for online reputation and conversion
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As you try make your new normal in the way you operate your business. We tried to help by hunting down some resources for you.
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Telehealth is now a standard for healthcare, but many practices are making mistakes. This post explores some best practices for telehealth.
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Understand what portions of the CARES Act can help your practice the most and how to get started.
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Learn how to properly pre-screen patients in todays day in age with Covid-19
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As more practices flock to telehealth, many are forgetting some security best practices that help them keep patient health information secure.
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Telemedicine was a growing concept before COVID-19. As it spreads many find that it's no longer practical to see every patient. Practices are now digitally pre-screening to limit contact with staff and others.
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Practices must reevaluate their communication strategies in the face of COVID-19. Here’s how.
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Practices are bracing for COVID-19 cases. Here’s how communication tools can improve pre-screening and help practices focus on care for those who need it most.
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Remote waiting rooms help practices keep patients at a distance without compromising on their care.
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Providing Great Service Through the Patient Journey
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Swell Closes $2.5 Million Seed Round to Meet Demands of 400% Growth Spike
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