Articles

Getting More (and Better) Yelp Reviews for Your Business

Yelp ain’t no thang—if you know what you’re doing. This post walks through a few ways you can juice up your review score on Yelp.

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How to Delete a Facebook Business Account (and Why You May Not Want to)

Thinking about deleting your Facebook business page? This post shows you how to do it, but also explores may you may not want to.

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Mastering Online Reputation: Boosting Your Reputation

In this post we look at specific strategies for improving a business’s online reputation. From online reviews to blog and the media, here’s what you can do to look your best.

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Mastering Online Reputation: Key Online Reputation Metrics

Trying to improve your business’s online reputation? This post covers a few of the key metrics you should be tracking.

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Mastering Online Reputation: Does Your Online Reputation Suck?

Do you know what your online reputation really looks like? In this post, we’ll break down an approach for getting a good feel for how you look all over the internet.

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Mastering Online Reputation: The 5 Reputation Essentials

What really affects your online reputation? It’s more than just reviews. This post breaks it all down.

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The Power of Reviews and Feedback for Field Service Businesses

The field services business is struggling to maximize customer satisfaction. The remedy? Use reviews and surveys to get better. This post looks at how.

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Online Review Essentials for Automotive Businesses

A great online reputation is critical for automotive businesses, particularly when the auto industry has had a bad reputation for so long. In this post, we’ll breakdown some of the keys to improving your online reputation, enhancing customer engagement, and making sure your automotive business is better than anyone on the block.

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Growing Your Local Business Using Facebook

Love it or hate it, Facebook is still an effective tool helping local businesses connect with their customers. Not sure how to get the most from it? Read this article.

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3 Ways to Make it (Almost) Fun for Customers to Pay You

Some businesses forget that billing is as important to a customer journey as everything else. In this piece, we’ll cover three ways to make payments smooth and seamless.

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How to Crush Customer Experience Using Stellar Online Feedback

In this piece, we’ll look at how to create a program for constantly gathering the kind of feedback that puts your business on top.

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Why You Absolutely Need an Online Chat (and How to Find One)

Not using an online chat on your website? You’re not giving your customers the service they deserve. Here’s how to find a live chat tool and put it to work.

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Growing Your Business With Google Reviews

In this post, we’ll explore our secrets for creating an unstoppable growth machine using the power of Google reviews.

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How Many Google Reviews Are Enough?

So, you have a few Google reviews. Is it enough? Is there such thing as too many? In this piece, we’ll help you define a few goals around the quantity and quality of your Google reviews.

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Everything You Need to Know About Google Review Etiquette

From understanding Google’s review policies to building a simple review strategy, this post covers all the Google review basics.

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How to Fix a Bad Google Review

Want to remove a bad Google review? Here’s what you can (and can’t) do.

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Improving Your Google Ranking With Online Reviews

Getting more positive online reviews is a great way to improve your Google search ranking. Wanna know how? This piece covers some basics of local SEO and how online reviews help.

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Getting More Google Business Reviews

Trying to get more Google reviews? This article is a detailed overview on all the most effective ways to earn more Google reviews and all the benefits that come with.

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How to Turn Bad Online Reviews Into Loyal Customers

Here are the keys to turning an angry customer into one that sticks with you for the long haul.

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Why Google Reviews Aren’t the Only Ones You Should Worry About

Not sure which review platforms matter to your business? This post looks at how to find the review platforms that matter most.

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The Key to Converting Website Visitors Into Customers

Someone just landed on your website. Now what? In this post, we'll explore how actively engaging with prospects through an online webchat can help you increase conversions.

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How Convenient Payment Options Fuel a Better Customer Experience

Done right, CX is your biggest competitive advantage. And believe it or not, a great customer experience includes a great way to graciously get customers to pay for your amazing service.

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The Online Review Playbook: Using Reviews to Get Free Advertising

Are online reviews really free advertising? Absolutely! In this post, we'll uncover a few secrets to putting online reviews to work.

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Swell Revamps Product Experience, Adds Payments and Scheduling

Swell, a growth platform for local businesses, today announced a major relaunch of its platform that dramatically simplifies how their solution is used while also adding two powerful products focused on payments and scheduling.

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Sexy UI, Swell Pay, and Swell Schedule. A Journey Into Swell 3.0

Here’s a deep dive into the upcoming features of Swell 3.0, including Swell Pay and Swell Schedule.

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Customer Engagement 101: Engaging With Thousands in Minutes

These days customer service is more than providing a great product or service – it’s about understanding and anticipating customer needs.

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Modento and Swell Partner Expanding User Capabilities

Modento announces a partnership with Swell, a growth platform for local businesses. This partnership provides tools for online reputation and conversion

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COVID-19 Resources

As you try make your new normal in the way you operate your business. We tried to help by hunting down some resources for you.

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Telehealth Dos and Don'ts for Healthcare

Telehealth is now a standard for healthcare, but many practices are making mistakes. This post explores some best practices for telehealth.

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Start Putting the CARES Act to Work for Your Practice

Understand what portions of the CARES Act can help your practice the most and how to get started.

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The 4 Steps of an Effective Patient Pre-Screening Process

Learn how to properly pre-screen patients in todays day in age with Covid-19

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Telehealth Security Basics for Healthcare Practices

As more practices flock to telehealth, many are forgetting some security best practices that help them keep patient health information secure.

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3 Simple Video Chat Tools for Telehealth and Prescreening 

Telemedicine was a growing concept before COVID-19. As it spreads many find that it's no longer practical to see every patient. Practices are now digitally pre-screening to limit contact with staff and others.

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Revising Your Patient Comms Strategy for COVID-19

Practices must reevaluate their communication strategies in the face of COVID-19. Here’s how.

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Pre-screening Patients: Chat and Digital Communication

Practices are bracing for COVID-19 cases. Here’s how communication tools can improve pre-screening and help practices focus on care for those who need it most.

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How to set up a remote waiting room in minutes

Remote waiting rooms help practices keep patients at a distance without compromising on their care.

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Providing Great Service Through the Patient Journey

Providing Great Service Through the Patient Journey

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Swell Closes Seed Round

Swell Closes $2.5 Million Seed Round to Meet Demands of 400% Growth Spike

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