A single, seamless place to chat with all of your customers, one on one or in groups, via text, email, or Facebook Messenger.
Provide faster service by automatically routing messages to the right people in your organization, wherever they are.
From one-on-one messaging to bulk texts, Swell makes it easy to contact one or thousands of people.
Set up smart automations triggered by events in your POS/CRM/PMS system. Send follow-ups, appointment reminders, and review requests, all without changing how your team works.
Bring text and Facebook messages into one thread so you can quickly address questions or issues.
Create text templates, then send pre-formatted texts to a group of recipients. It’s an easy, engaging way to solicit feedback, send promotions, or share news.
Easily import and manage groups of contacts to send targeted text promotions or communications.
Upload large groups of contacts so you can build lists and send texts to large lists of contacts.
Chat directly with individual customers through one of the most convenient and effective channels: texting.
When someone completes a transaction with your business, automatically send a review request based on an action in your CMS or PMS. Set it once, then forget it.
See all the interactions you’ve had with a particular customer, in one easy place.
Integrate with POS, CRM, or PMS systems you already use. No extra logins or tabs. More efficient workflows.
Assign messages to specific people or groups in your organization, so the right people can address questions fast.