Swell Message
A single, seamless place to chat with all of your customers, one on one or in groups, via text, email, or Facebook Messenger.
Every message, every customer, one screen.
What You See
One inbox, all your communication.
- Text messages, Google Reviews, and Facebook Messages
- Ongoing conversations with customers and team members
What Your Customer Sees
Personalized messages from an actual human.
- A simple text message or Facebook messenger thread
- Easy communication through their preferred device
What You Can Do With Swell Message
Collaborate Across Teams and Locations
Provide faster service by automatically routing messages to the right people in your organization, wherever they are.
Streamline Customer Communication
From one-on-one messaging to bulk texts, Swell makes it easy to contact one or thousands of people.
Automate and Templatize Engagements
Set up smart automations triggered by events in your POS/CRM/PMS system. Send follow-ups, appointment reminders, and review requests, all without changing how your team works.
The Features
Unified Messaging
Bring text and Facebook messages into one thread so you can quickly address questions or issues.
Bulk Text Sends
Create text templates, then send pre-formatted texts to a group of recipients. It’s an easy, engaging way to solicit feedback, send promotions, or share news.
Contact Management
Easily import and manage groups of contacts to send targeted text promotions or communications.
Bulk Contact Upload
Upload large groups of contacts so you can build lists and send texts to large lists of contacts.
One-to-One Texting
Chat directly with individual customers through one of the most convenient and effective channels: texting.
Automatic Messaging
When someone completes a transaction with your business, automatically send a review request based on an action in your CMS or PMS. Set it once, then forget it.
Customer Chat Histories
See all the interactions you’ve had with a particular customer, in one easy place.
Integrations
Integrate with POS, CRM, or PMS systems you already use. No extra logins or tabs. More efficient workflows.
Smart Team Collaboration
Assign messages to specific people or groups in your organization, so the right people can address questions fast.
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