Swell is everything auto dealers and repair shops need to grow: Keep in touch with customers via text message. Let them request appointment slots online. Get paid through text-based payment reminders—you can even ask them to leave you reviews, so you can elevate your online status and get customers lining up.
What are folks saying about you online? Swell shows you all of your reviews and ratings across platforms like Google and Facebook, so you can get a feel for how well you’re doing. You can even reply to reviews right inside.
Swell Insight
Being the best often means providing the best service. Not sure how? Let your customers tell you through text-message surveys. This is a super effective way to understand how well you’re doing or to find ways to improve the customer experience.
Swell SurveySwell lets you chat with customers over text message, Facebook Messenger, or live web chat all in one place. This helps your team keep on top of questions and requests, so great service never stops.
Swell Message
Is it a service question or a billing question? Swell Message lets you assign messages to locations, departments, or even employees, so the right people can solve problems ASAP.
Swell MessageReputation means everything—especially online. Swell can automatically ask customers to leave you a review on sites like Google My Business and Facebook. More reviews lead to higher search rankings, and a solid reputation that gets customer lining up. With more reviews, you can increase Google search rankings, and prove you’re a trustworthy choice to prospects who find you.
Swell Review
Don’t have a live chat on your site? Get with the times! Swell Webchat is easy to add to your website and lets you instantly connect with prospects who visit your website, so you can start creating a relationship right away.
Swell WebchatPeople expect to be able to set their own appointments. With Swell Schedule, your customers can request an appointment slot on their own, so your team can focus on other stuff.
Swell Schedule
Payment is part of the customer experience—why are you making it tough? Swell Pay sends text-message reminders, so patients can settle up with their phone. It’s much simpler than calling and emailing to chase down payments.
Swell Pay
Just 30 minutes to set it up and start growing.
Swell plays nice with the EMR/PMS you use every day.
Swell is flexible. It’s up to you who gets messages, when, and how.
Let’s cut right to the chase. You can’t ACTUALLY remove bad online reviews. Whether it’s Google, Facebook, Yelp, or any other review aggregation site, removing bad reviews would defeat the entire purpose of reviews--to act as an impartial system that allows customers to make educated decisions before soliciting a service or the purchasing of a product.
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