Swell Webchat
An easy way for website visitors to engage with you and get more information about your business.
Every question is a potential customer.
What You See
All your webchat inquiries in a single place.
- The ability to route webchats to team members or locations
- A custom auto-responder for holidays, after hours, weekends, etc.
What Your Customer Sees
A simple chatbox on your website for inquiries.
- A text confirmation that their webchat was received
- A streamlined way to communicate with your business and get quick answers
What You Can Do With Swell Webchat
Turn Website Visitors Into Customers
Engage with prospects in seconds and begin building trust from the moment they contact you.
Power Great Customer Service
Receive notifications when site visitors ask questions and quickly respond via text.
Be Responsive, Not Overwhelmed
Never miss a thing. Get notifications and respond or assign conversations to teammates.
The Features
Customizable Everything
Customize branding, messaging, fonts, colors, icons, and profile pics so every message is your message.
Super Easy Setup
Just a few minutes and no coding experience required (we’ll even walk you through it).
Chat with 1 or 100+
Lots of visitors? Swell Webchat can handle loads of individuals chatting with you at the same time.
Multiple Chat Instances
Give individual locations or sub-brands their own way to connect. Create multiple web chats on a single website or across multiple websites.
Group Chat
Get the right people working on a problem. Group chat lets one or more team members chat with a single website visitor.
Automatic Message Routing
Answer questions fast. Customize contact groups, so that the right messages are routed to the right person, team, or location.
Notifications
Get an alert any time you receive a webchat, so you can reply quickly.
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