Send quick text-message surveys to understand how your business is doing and how you can provide even better service.
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Wondering how to get a leg up on local competition? Not sure what new offer might be enticing for prospects? Why not ask to the people who know you best: your customers. With Swell Feedback, you can automatically get authentic feedback from your customers, so you can understand their wants and needs. From there, it’s a matter of applying these insights so you can improve customer service and have the competition wondering why your lines are longer.
Text or email surveys to get excellent response rates on honest, real-time feedback.
See how you’re doing through benchmark surveys like Net Promoter Score™.
Customize questions and recipients so you can get feedback that helps you improve.
Automatically get feedback through highly-effective and quick text message surveys.
Get a pulse on how many of your customers would recommend you to others.
See at-a-glance results or dive into the raw details all in one dashboard.
Get more detailed feedback or resolve issues by chatting with survey respondents directly inside Swell.
Automatically assign members of your team to specific survey responses, so they can correct issues ASAP.