Customer Feedback Makes You the Best on the Block

Send quick text-message surveys to understand how your business is doing and how you can provide even better service.

Get Started

Wondering how to get a leg up on local competition? Not sure what new offer might be enticing for prospects? Why not ask to the people who know you best: your customers. With Swell Feedback, you can automatically get authentic feedback from your customers, so you can understand their wants and needs. From there, it’s a matter of applying these insights so you can improve customer service and have the competition wondering why your lines are longer.

Surveys That Work

Text or email surveys to get excellent response rates on honest, real-time feedback.

Learn From Honest Customer Feedback

See how you’re doing through benchmark surveys like Net Promoter Score™.

Ask the Right People the Right Questions

Customize questions and recipients so you can get feedback that helps you improve.

Feature List

Simple Text-Message Surveys

Automatically get feedback through highly-effective and quick text message surveys.

Net Promoter Score™

Get a pulse on how many of your customers would recommend you to others.

Survey Reporting and Analysis

See at-a-glance results or dive into the raw details all in one dashboard.

Easy Survey Response

Get more detailed feedback or resolve issues by chatting with survey respondents directly inside Swell.

Automated Response Assignment

Automatically assign members of your team to specific survey responses, so they can correct issues ASAP.