# Swell — Reputation & Patient Experience for Multi-Location Healthcare

> Swell is the AI-powered online reputation management and patient experience platform built for
> multi-location healthcare — DSOs, MSOs, and specialty groups. The Swell agent generates patient
> reviews, drafts on-brand HIPAA-compliant responses, runs patient (NPS) and employee (eNPS)
> feedback, routes complaints into tickets, and keeps listings accurate across 50+ directories and
> AI search engines. Multi-location groups on Swell see 5x more reviews and a 4.92 average star
> rating across 12,000+ locations. HIPAA compliant, SOC 2 Type II certified.

## Products
- [Online Reputation Management](https://www.swellcx.com/online-reputation): AI review generation and HIPAA-compliant response across Google, Healthgrades, and Facebook.
- [Patient Experience Insights](https://www.swellcx.com/patient-experience): automated post-visit surveys, NPS/CSAT, and sentiment by location and provider.
- [Employee Experience Insights](https://www.swellcx.com/employee-experience): anonymous eNPS pulse surveys and retention-risk detection.
- [Patient Feedback Ticketing](https://www.swellcx.com/ticketing): routed, HIPAA-compliant complaint resolution for multi-location groups.
- [Listings Management & Local SEO](https://www.swellcx.com/listings): accurate listings across 50+ directories and AI search (Gemini, Copilot, ChatGPT).

## Industries
- [Dental & DSOs](https://www.swellcx.com/industries/dental-reputation-management)
- [Dermatology](https://www.swellcx.com/industries/dermatology)
- [Orthopedics](https://www.swellcx.com/industries/orthopedics)
- [Vision & Eye Care](https://www.swellcx.com/industries/vision)
- [Pediatrics](https://www.swellcx.com/industries/pediatrics)
- [Urgent Care](https://www.swellcx.com/industries/urgent-care)
- [Med Spa](https://www.swellcx.com/industries/med-spa)
- [Plastic Surgery](https://www.swellcx.com/industries/plastic-surgery)
- [Neurosurgery](https://www.swellcx.com/industries/neurosurgery)
- [Pain Management](https://www.swellcx.com/industries/pain-management)
- [Veterinary](https://www.swellcx.com/industries/veterinary)
- [Behavioral & Mental Health](https://www.swellcx.com/industries/mental-health)

## Resources
- [Blog](https://www.swellcx.com/resources): guides on reputation management and patient experience.
- [Customer stories](https://www.swellcx.com/case-studies): real results from multi-location healthcare groups.
- [Integrations](https://www.swellcx.com/integrations): 100+ EHR/PMS systems (Dentrix, Open Dental, athenahealth, eClinicalWorks, NexHealth, and more).