Engage with customers and prospects by adding a chat window to your site—no coding experience needed.
The challenge with having deep, meaningful engagement with thousands of customers is making sense of all the data. With tons of survey responses, messages, and feedback, where should you focus your attention? Swell Insight helps you cut through the noise by giving you the most important information at-a-glance, so you can act. Swell Insight is built into every part of the Swell app, so whether you’re using Swell Message, Swell Review, or anything Swell offers, you get the data you need fast.
Save time by seeing a real-time aggregate of your online review scores across platforms like Google, Facebook, Yelp, and many more.
See aggregate data including your review comments, Net Promoter Score, survey results, response time, and overall review performance.
Drill into conversations, unread messages, assigned messages, and other data points that keep you on top of customer and prospect inquiries.
View, organize, and understand review, survey, and messaging info across every Swell app.
Bring together review data from Facebook, Google, Yelp, and many more, so you have one single source of truth.
Quickly see relevant data so you can focus on the insights that matter.
Detailed graphs let you analyze review trends and track changes over time.
See a few poor reviews? Take action instantly and solve customer problems seconds after reviews are published.