Online Reviews

The Positive of Negative Reviews

Negative online reviews hurt. They can hurt our businesses and may even hurt our egos. We hate being told where we personally fall short. It’s human nature. 

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Get Rid of Bad Online Reviews

Let’s cut right to the chase. You can’t ACTUALLY remove bad online reviews. Whether it’s Google, Facebook, Yelp, or any other review aggregation site, removing bad reviews would defeat the entire purpose of reviews--to act as an impartial system that allows customers to make educated decisions before soliciting a service or the purchasing of a product.

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Getting More (and Better) Yelp Reviews for Your Business

Yelp ain’t no thang—if you know what you’re doing. This post walks through a few ways you can juice up your review score on Yelp.

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The Power of Reviews and Feedback for Field Service Businesses

The field services business is struggling to maximize customer satisfaction. The remedy? Use reviews and surveys to get better. This post looks at how.

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Online Review Essentials for Automotive Businesses

A great online reputation is critical for automotive businesses, particularly when the auto industry has had a bad reputation for so long. In this post, we’ll breakdown some of the keys to improving your online reputation, enhancing customer engagement, and making sure your automotive business is better than anyone on the block.

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Why You Absolutely Need an Online Chat (and How to Find One)

Not using an online chat on your website? You’re not giving your customers the service they deserve. Here’s how to find a live chat tool and put it to work.

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Swell Chosen as Get App Customer Experience Category Leader

Swell Leads Customer Experience Category With a Perfect Score, Earns Top 20 on Capterra

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How to Turn Bad Online Reviews Into Loyal Customers

Here are the keys to turning an angry customer into one that sticks with you for the long haul.

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Why Google Reviews Aren’t the Only Ones You Should Worry About

Not sure which review platforms matter to your business? This post looks at how to find the review platforms that matter most.

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The Online Review Playbook: Using Reviews to Get Free Advertising

Are online reviews really free advertising? Absolutely! In this post, we'll uncover a few secrets to putting online reviews to work.

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